Safety Recall RVXX1906 – Steering Gearbox Fastener Re-Torque – 2020 Volvo VNL & VNR

October 24, 2019 NHTSA CAMPAIGN NUMBER: 19V756000

Steering Gear may Loosen

A loose steering gear can cause a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V756

Manufacturer Volvo Trucks North America

Components STEERING

Potential Number of Units Affected 2,287

 

Summary

Volvo Trucks North America (Volvo Trucks) is recalling certain 2020 VNL and VNR vehicles equipped with HD94 Sheppard gear variants. The steering gear mounting fasteners may be insufficiently tightened, allowing the steering gear to loosen.

 

Remedy

Volvo Trucks will notify owners, and dealers will inspect and re-torque the steering gear to a higher value. Additionally, the steering gear will be replaced, as necessary, free of charge. The recall is expected to begin November 15, 2019. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks’ number for this recall is RVXX1906.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Bulletin: SRA-V19-06
Date: October 30, 2019

 

Description of Defect: 

On certain vehicles, torque loss of steering gear mounting fasteners may occur on vehicles manufactured with a Sheppard HD94 Steering Gear.  Torque loss can result in loosening of the steering gear, which may result in loss of vehicle control under certain conditions.

 

Models/ Model Years Affected: 

Certain 2020 VNL and VNR model vehicles manufactured from January 1, 2019 through October 17, 2019 with a Sheppard HD94 Gear.

 

Vehicle Quantities: 

Approximately 2,345 vehicles (2,287 U.S., 58 Canada)

The recall population is based on available facts at this time. These facts include (1) reports of the issue are limited to new vehicles manufactured in 2019 with Sheppard Steering Gear (part number 22803500) HD 94 Gear Variant, and (2) torque loss of steering gear mounting fasteners in vehicles with Sheppard HD94 Gear variant. Further investigation/ collaboration between Sheppard and Volvo is proceeding to confirm root cause and scope.

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

  • By November 1, 2019, VIN list and repair instructions will be available on the Dealer Portal
  • By November 15, 2019, recall notification letters will be mailed to owners of the affected vehicles.

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at [email protected]volvo.com.


The following Q&A is intended to help answer questions about this recall:

 

Q: What is the repair?

  • Torque the steering gear mounting bolts (3 in total) to 500 +/- 25 Nm (370 +/- 18 lb ft)

 

Q: What if the bolts are loose? 

  • If the bolts are loose, create an Argus case with the VIN, vehicle mileage, pictures of the loose bolts, and the steering gear casting number.
  • Torque the steering gear mounting bolts (3 in total) to 500 +/- 25 Nm (370 +/- 18 lb ft)

 

Q: Will further repairs be required on these vehicles? 

  • We believe that increasing the torque will address the issue; we are currently testing to confirm. Additional information will be provided to the dealer when we complete the testing.

 

Q: What is the root cause? 

  • Root cause is still under review. We believe that there is more than one contributing factor.
  • Volvo and Sheppard are working to confirm the root cause. We hope to have the root causes identified in the next few weeks.
  • Information will be shared with the dealers when available.

 

Q: Have there been any reports of accidents? 

  • No, Volvo has not received any reports of vehicle crashes as a result of this defect. Volvo is taking the proactive measure to conduct a voluntary safety recall to protect our customers and other road users from the potential risk related to the defect.

 

Q: Are there precautions that the owner can take until their vehicle is repaired? 

  • Yes, as part of the pre- and post-trip daily inspections, they should visually inspect the steering gear for loose bolts. An inspection procedure will be provided with the owner notification letter.

 

Q: Should the vehicle owner park their vehicle(s)? 

  • No
  • They should only park their vehicle(s) if the steering gear mounting bolts are loose.

 

Q: What type of warnings, if any, will the driver receive if the gear is loose?

 

  • Yes, there are warnings. These include: o Visual – a loose steering gear can be found during a pre- and post-trip inspection.
    • Feel – there would be a difference that can be felt through the steering wheel and/or handling of the vehicle.
    • Noise – there may be noise

This issue does not result in complete loss of steering without warning.

 

Q: Does the daily inspection replace the repair-retorque of the bolts? 

  • No, tightening the bolts will help sustain the torque. The inspection, if used, will help identify any vehicles where there is a potential risk.
  • Pre- and post-trip inspection are required by the Federal Motor Carrier Safety Administration and are essential to continued safe operation of the vehicle.

Date 11/19
Number RVXX1906

Steering Gearbox Fastener Re-Torque

 

SAFETY RECALL INFORMATION

(November 2019)

Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain

VN model vehicles manufactured from January 01, 2019, through October 17, 2019 with a Sheppard HD94 gearbox. The steering gearbox mounting fasteners to the frame rail may loosen causing the unsafe condition. Indication of this occurrence may include steering wander or a feeling of looseness in the steering.

Volvo Trucks has not received reports of personal injury because of this condition. Therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.

 

VEHICLES AFFECTED

Certain 2020 model vehicles manufactured from January 01, 2019, through October 17, 2019

 

VEHICLE QUANTITY

2,345 vehicles (2,287 U.S., and 58 Canada)

 

REPAIR PROCEDURE:

DECOMMISSIONING THE TRUCK FOR REPAIR

 

DANGER
Do not attempt to repair or service this vehicle without having sufficient training, the correct service literature and the proper tools. Failure to follow this could make the vehicle unsafe and lead to serious personal injury or death.
NOTE
Wear safety glasses during the duration of this repair to protect from possible inadvertent glass breakage
  1. Secure the vehicle for service by parking on a flat and level surface.
  2. Apply parking brake.
  3. Place the transmission in neutral or park.
  4. Install the wheel chocks.
  5. Disconnect the cable from the battery’s negative (ground) terminal.
  1. Locate the steering gearbox mounting fasteners – driver’s side frame rail.
  2. Check all mounting fasteners (quantity of 3) for a relaxed torque:
    1. Set torque wrench to 275 +/- 15 Nm (202+/-10 lb ft) and tighten until “CLICK” is heard.
    2. If ANY fasteners move/rotate before reaching the relaxation torque, create a separate ARGUS Eservice case with all information and note the Recall in the case summary.

You must also include the steering gear casting information (photo ok), location shown below:

  1. Properly support the steering gear.
  2. Remove fasteners mounting the steering gear to the frame rail.
  1. Using a wire wheel, remove the finish from the steering gear mounting flanges.
  1. Remount the steering gear using the NEW install torque:

Set torque wrench to install torque of 500 +/- 25 Nm (370 +/- 18 lb ft) and tighten until “CLICK” is heard.

  1. Touch up the paint on the mounting ears/flanges with chassis black paint.

Add a torque tell-tale across the nut washer and flange.



2 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO VNL 2020
VOLVO VNR 2020

8 Associated Documents

Recall Acknowledgement

RCAK-19V756-2613.pdf 244.898KB

Download (PDF, 239KB)


Defect Notice 573 Report

RCLRPT-19V756-6404.PDF 214.135KB

Download (PDF, 209KB)


Recall 573 Report- Amendment 3

RCLRPT-19V756-8540.PDF 214.258KB

Download (PDF, 209KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V756-3179.pdf 129.901KB

Download (PDF, 127KB)


Remedy Instructions and TSB

RCRIT-19V756-5652.pdf 157.888KB

Download (PDF, 154KB)


Recall 573 Report- Amendment 1

RCLRPT-19V756-7400.PDF 214.233KB

Download (PDF, 209KB)


Recall 573 Report- Amendment 4

RCLRPT-19V756-3497.PDF 214.256KB

Download (PDF, 209KB)


Recall 573 Report- Amendment 2

RCLRPT-19V756-5910.PDF 214.24KB

Download (PDF, 209KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V756&docType=RCL



 


 

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Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

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