NHTSA ID Number: 10161788
Manufacturer Communication Number: TJ3321123-2019-0
Summary
This is a Technical Journal: The voice control system on the above referenced models is continuously being improved. At PDS and when attempting to diagnose a customer concern regarding voice controls not working or responding properly, make sure the vehicle has the latest voice control database installed.
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
VOLVO | S60 | 2019 |
| VOLVO | S90 | 2017-2018 |
| VOLVO | V60 | 2019 |
| VOLVO | V90 | 2017-2018 |
| VOLVO | V90CC | 2017-2018 |
| VOLVO | XC40 | 2019 |
| VOLVO | XC60 | 2018 |
| VOLVO | XC90 | 2016-2018 |
| VOLVO | XC90H | 2016-2018 |
The database and installation instructions can be found at
https://volvo.custhelp.com/app/answers/detail/a_id/9765 .
SEOCONTENT-START
VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Voice Control Database Upgrades
REF NO:
TJ 33211.2.3
ISSUING DEPARTMENT:
Technical Service
CAR MARKET:
United States and Canada
PARTNER:
3 US 7510 Volvo Car USA
ISSUE DATE:
2019-04-29
STATUS DATE:
2019-05-03
FUNC GROUP:
3930
FUNC DESC:
Equipment for entertainment
(radio/TV/VC Page 1 of 4
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
“Right first time in Time”
Attachment
File Name File Size
TJ 33211.jpg 0.0603 MB
Vehicle Type
Type Eng Eng
Desc Sales Body Gear Steer Model Year Plant Chassis range Struc Week
Range
224 2019-9999 – 201835-999952
225 2019-9999 – 201817-999952
227 2019-9999 – 201817-999952
234 2017-2017 – 201617-201716
235 2017-9999 – 201624-999952
236 2017-9999 – 201646-999952
238 2018-9999 – 201710-999952
246 2018-9999 – 201717-999952
256 2016-9999 – 201505-999952
536 2019-9999 – 201746-999952
CSC Customer Symptom Codes
Code Description
2V Technician information/Software/Vehicle communication/Not for warranty use
Page 2 of 4 2019-05-03
Technical Journal 33211.2.3
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
* New voice database released 4/15/2019
* Type 227 added
IHU = Infotainment Head Unit
VIDA = Volvo Information and Diagnostics for Aftersales
PDS = Pre-Delivery Service
This TJ replaces TJ 32185 dated 7/19/2017
The voice control system on the above referenced models is continuously being improved. At PDS and
when attempting to diagnose a customer concern regarding voice controls not working or responding
properly, make sure the vehicle has the latest voice control database installed.
SERVICE:
*An improved voice control database, version 31494214AC, was released for download week 16, 2019.
To ensure optimized functionality, please install this voice control database to cars at PDS and when
addressing a customer concern regarding voice controls.
To read out which database is installed in the vehicle, connect with VIDA and read out the IHU
parameter “Speech DB Part number – IHU”
The database and installation instructions can be found at
https://volvo.custhelp.com/app/answers/detail/a_id/9765.
NOTE! The Voice control software should be downloaded during one ignition cycle without any
interruptions.
Do not remove the USB memory stick until the software has been fully downloaded and the “Voice
control database has been installed” message is present in the Settings pull-down menu (attachment
TJ 33211.jpg). At this point, shut the ignition off, remove the USB, close and lock the vehicle for ~3
minutes.
Check the voice control operation at the next ignition cycle.
2019-05-03 Page 3 of 4
Technical Journal 33211.2.3
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 4 of 4 2019-05-03
Technical Journal 33211.2.3
SEOCONTENT-END
REF NO:
TJ 33211.2.3
STATUS DATE:
2019-05-03
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