Safety Recall RVXX1902 – Sleeper Bunk Window – 2018-2020 Volvo VNL & VNX

March 18, 2019

Sleeper Bunk Window May Detach From the Vehicle

If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 19V208

Manufacturer Volvo Trucks North America

Components STRUCTURE

Potential Number of Units Affected 11,089

 

Summary

Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VNL and VNX vehicles configured as 740 and 760 sleeper models. The sleeper bunk window may detach and fall from the vehicle.

 

Remedy

Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. Owners were notified of the recall on April 8, 2019 and will be sent a second notice when the remedy parts are available. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks’ number for this recall is RVXX1902.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


IMPORTANT SAFETY RECALL RVXX1902

NHTSA RECALL # 19V-208 Interim Letter

 

DEAR VOLVO TRUCK OWNER:

At this time Volvo is working diligently to secure parts to repair affected vehicles.  Until parts become available for repairs, make sure that bunk windows are shut and fastened securely whenever the vehicle is in motion.  A second owner letter will be mailed when parts become available.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain Volvo 2018-2020 VNL and VNX model vehicles manufactured from January 31, 2017 through January 11, 2019.

SAFETY DEFECT: The adhesive bonding the glass to the window hinge and the redundant screw attachment is insufficient to hold the window in place if the truck is driven with the sleeper bunk windows in the open position.
SAFETY RISK: If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.
PRECAUTIONS YOU CAN TAKE: Until parts become available for repairs, make sure that bunk windows are shut and fastened securely whenever the vehicle is in motion.
TIME REQUIRED FOR THE REPAIR: The time required to repair your vehicle is approximately 2 hours.
WHAT YOU SHOULD DO: Take the precautions stated above until parts are secured for repairs.  When you receive the second notification to bring your vehicle in, contact the nearest Volvo Parts and Service Center and make an appointment. The bunk window will be repaired at no charge to you.

You can locate the closest Volvo Parts and Service Center by going on line to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586.

NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/
COMPLAINTS:
If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact:

Volvo Trucks North America
Regulatory Affairs Department,
P.O. Box 26115
Greensboro, NC 27402-6115
[email protected]volvo.com

PRE NOTIFICATION REMEDIES: If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.

Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product.

 

VOLVO TRUCKS NORTH AMERICA          

RVXX1902_OWNER_LTR_US Interim


6 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO VNL 2018-2020
VOLVO VNX 2018-2020

7 Associated Documents

Defect Notice 573 Report

RCLRPT-19V208-7213.PDF 213.524KB

Download (PDF, 209KB)


Interim Owner Notification Letter(Part 577)

RIONL-19V208-1812.pdf 158.306KB

Download (PDF, 155KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V208-9335.pdf 34.32KB

Download (PDF, 34KB)


Miscellaneous Document

RMISC-19V208-6225.pdf 27.928KB

Download (PDF, 27KB)


Recall Acknowledgement

RCAK-19V208-6318.pdf 245.667KB

Download (PDF, 240KB)


Miscellaneous Document

RMISC-19V208-6935.pdf 40.97KB

Download (PDF, 40KB)


Miscellaneous Document

RMISC-19V208-8301.pdf 34.057KB

Download (PDF, 33KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V208&docType=RCL


 

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Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

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