Recall R19931: Front Seat Rail Flange Nuts – 2018-2019 Volvo XC60 & S90

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March 20, 2019

Front Seats may Move in a Crash

If the nuts are missing, in the event of a crash, the front seat structure and position may be affected, increasing the risk of injury.

 

NHTSA Campaign Number: 19V220

Manufacturer Volvo Car USA LLC

Components SEATS

Potential Number of Units Affected 2,297

 

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2018-2019 XC60 and S90 vehicles. The driver and passenger front seat rail rear flange nuts may not have been installed during assembly.

 

Remedy

Volvo will notify owners, and dealers will inspect the front seat rails for missing flange nuts, installing them as necessary, free of charge. The recall began May 7, 2019. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R19931.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall

 


VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin

TITLE:

Recall R19931: Front Seat Rail Flange Nuts Model Year 2018 – 2019 XC60 & S90

GROUP: CAT/NO: R19931 ISSUING DEPARTMENT:

Warranty

CAR MARKET:

United States and Canada

REFERENCE BULLETINS:

PB R19931

ISSUE DATE:

2019-03-20

STATUS DATE:

2019-03-20

Service Personnel:

Read and initial

SERVICE

MANAGER

SERVICE WRITER WARRANTY ADMINISTRATOR
Page 1 of 7

 


“Right first time in Time”


BULLETIN REFERENCE PB R19931

A. RECALL R19931 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE

 

A. RECALL R19931 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R19931 on certain model year 2018 – 2019 XC60 and S90 vehicles.

Volvo has identified that the drivers and passengers front seat rail rear flange nuts may be missing. This condition can compromise the front seat structure and position, and increase the risk of injury to the seat occupants in a crash.

The corrective action is to inspect the driver and passenger front seat rail rear flange nuts and verify that they are installed. If the flange nuts are installed no further action is necessary. If flange nuts are missing install them per the attached instructions.

A total of 2,297 U.S. and 6 Canadian vehicles are eligible for this recall.

 

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Vehicle Warranty where the message “Recall R19931 Front Seat Rail Flange Nuts” will appear for eligible vehicles or check eligibility in TIE.

All vehicles should be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. If you have any questions concerning this recall send them to recall@volvocars.com.

 

C. PARTS / PARTS RETURN

Please refer to Parts Bulletin R19931.

Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only order a limited number of flange nuts to ensure adequate stock for all retailers.

PORT VEHICLES

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.

 

D. OWNER NOTIFICATION

The owner notification letters are scheduled to be mailed by mid-May.

 

E. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R19931 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 1 – Quality Tech.

 

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R19931
Cause Code: 02
CSC Code: XW
Main OP: 98600
Failed Part: 30622683

 

Operation Number Repair Description Qty Labor Time
98600 Flange Nut Inspection/Installation  for Front Seat 1 0.2

 


Volvo Car Customer Service

QB Instruction VCC-516729-1

Title Fron t Seat Rail Flange Nuts Page 1 ( 4 )
Action Inspection Operation number: 98600-2

 

Issue Date Reason
1 2019-03 First issue

 

Affected vehicles

Model year Model
2019 XC60 (18-)
2019 S90L

 

Materials

Materials Qty. Part No. Notes
Flange nut 1.0 30622683

 


QB Instruction VCC-516729-1

 

Inspect and repair as needed

Inspect and repair as needed

 

Color symbols

Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps.

1 . Used for focused component, the component with which you will do something.

2 . Used as extra colors when you need to show or differentiate additional parts.

3 . Used for attachments that are to be removed/installed. May be screws, clips, connectors, etc.

4 . Used when the component is not fully removed from the vehicle but only hung to the side.

5 . Used for standard tools and special tools.

6 . Used as background color for vehicle components.

 

On both front seats

Adjust the seats to the front position. Adjust the seats to the front position.

 

Check

Make sure that the rear flange nuts are installed on both front seats. Make sure that the rear flange nuts are installed on both front seats.

 

Installation

Inspect and install nut/nuts if missing. Note! Only use components according to materials list.

Inspect and install nut/nuts if missing.

If the nuts are in place no further action is needed.

Torque if installation of flange nuts is needed:

Seat track, to seat , 22 Nm

 


INHTSA RECALL 19V220

 

April 30 , 2019

 

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEIDCLE, VIN: LYVA2

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalfo f Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2018 – 2019 XC60 and S90 vehicles.

 

The reason for Recall R19931:

Volvo has identified that the drivers and passengers front seat raiI rear flange nuts may be miss ing. This condition can compromise the front seat structure and position, and increase the risk of injury to the seat occupants in a crash.

Your authorized Volvo retailer will inspect the driver and passenger front seat rail rear flange nuts, and verify that they are installed. If the flange nuts are installed, no further action is necessary. If the flange nuts are missing, your Volvo retailer will install them.

 

What you need to do:

Please contact your author ized Volvo retailer for an appointment. The repair procedure will be performed at no cost and can take up to 30 minutes to complete. However, the time your Volvo retailer requires to service your vehicle may be slightly longer depending on the vehicle.

If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to the Volvo Customer Care Center contact information in this letter.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information below.

 

Please contact:

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we appreciate your cooperation in arranging to have this important service completed as quickly as possible.

Sincerely,

Bill Casey
Director Customer Care


4 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO S90 2018-2019
VOLVO XC60 2018-2019

 


11 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-19V220-6856.PDF 237.915KB

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Defect Notice 573 Report

RCLRPT-19V220-1426.PDF 214.982KB

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Manufacturer Notices(to Dealers,etc) – Recall R19931: Front Seat Rail Flange Nuts Model Year 2018 – 2019 XC60 & S90 – includes repair instructions

RCMN-19V220-4746.pdf 1773.57KB

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Recall Acknowledgement

RCAK-19V220-2919.pdf 245.788KB

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Manufacturer Notices(to Dealers,etc) – Parts Bulletin

RCMN-19V220-6010.pdf 200.056KB

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Manufacturer Notices(to Dealers,etc) – March 20, 2019 – Subject: Recall R19931

RCMN-19V220-2180.pdf 61.504KB

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Recall 573 Report – AMENDMENT 2

RCLRPT-19V220-5048.PDF 237.965KB

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Owner Notification Letter(Part 577)

RCONL-19V220-0749.pdf 229.307KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V220-9339.PDF 211.236KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V220-9192.PDF 211.134KB

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V220-8220.PDF 211.323KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V220&docType=RCL

 


 

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