January 18, 2019 NHTSA CAMPAIGN NUMBER: 19V046000
Tailgate Lifting Arms may Freeze and Separate
If the tailgate lifting arms separate, the arms could project rearward with significant force, increasing the risk of injury.
NHTSA Campaign Number: 19V046
Manufacturer Volvo
Car USA LLC
Components STRUCTURE
Potential Number of Units Affected 45,990
Summary
Volvo Car USA LLC (Volvo) is recalling certain 2018-2019 Volvo XC60 vehicles. Under certain conditions and cold temperatures, the tailgate lifting arms may freeze which may cause the lifting arms to separate from the vehicle.
Remedy
Volvo has notified owners, and dealers will replace the tailgate lift arms with an improved designed, free of charge. An interim notification was mailed on February 26, 2019 to notify owners of the issue. A second letter will be sent once remedy parts are available. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R89910.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volvo has a Recall
Recall R89910: Tailgate Lift Arms (Drive Units)
MODEL YEAR 2018 – 2019
MODEL: XC60
DATE: 01/18/19
MARKET – U.S. AND CANADA
ISSUING DEPARTMENT: WARRANTY
BULLETIN REFERENCE PB 83-R89910
A. RECALL R89910 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
A. RECALL R89910 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms (drive units) under certain conditions and cold temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms. In worst case scenario, this may result in complete separation of tailgate lifting arms with spring detaching and projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
PARTS AVAILABILITY
Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the latest parts information.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
If your customer experiences noise or have separation of the tailgate lifting arms when operating the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close properly, they should not open or close the tailgate.
If your customer does not have any of the above described symptoms, they can use the tailgate until they receive a second notification letter that will instruct them to schedule an appointment with their Volvo retailer for this repair.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Vehicle Warranty where the message “Recall R89910 Tailgate Lift Arms” will appear for eligible vehicles or check eligibility in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall send them to [email protected].
C. PARTS / PARTS RETURN
Please refer to Parts Bulletin 83-R89910.
No parts will need to be returned to the Technical Material Analysis department.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.
D. OWNER NOTIFICATION
A first owner notification letter will be sent out immediately that will notify the owner of this recall and the lack of available parts at this time. When parts availability improves, a second letter will be mailed to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed.
E. VEHICLES in RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
F. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
G. CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R89910 claims should be submitted using the LONG FORM application only.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type: R89910
Cause Code: 02
CSC Code: XW
Main OP: 97627
Failed Part: 32136006
REPLACE TAILGATE LIFT ARMS ONLY
| Operation Number | Repair Description | Qty | Labor Time |
|---|---|---|---|
| 97627 | Replace Tailgate Lift Arms (2) | 1 | 0.4 |
REPLACE BENT TAILGATE LIFT ARMS ONLY
| Operation Number | Repair Description | Qty | Labor Time |
|---|---|---|---|
| 97627 | Replace Tailgate Lift Arms (2) | 1 | 0.4 |
| 97628 | Controlled Dismantling of Bent Arms | 1 | 0.3 |
May 20, 2019
NHTSA RECALL 19V046
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: AB1C23DE4F5678901
Dear Volvo Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated Tailgate.
The reason for Recall R89910:
Volvo Cars investigations have identified that the tailgate lifting arms under certain conditions and cold temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions, with risk of separation of the tailgate lifting arms.
In certain cases this may result in complete separation of tailgate lifting arms, with the spring detaching and projecting in a rearward direction with significant force resulting in the risk of personal injury.
Your authorized Volvo retailer will replace the tailgate lifting arms with an improved design part at no cost to you.
What you need to do:
Please contact your authorized Volvo retailer for an appointment to complete this recall at no cost to you. This recall repair can take up to 1.0 hour to complete. However, the time your Volvo retailer requires to service your vehicle may be slightly longer depending on the vehicle.
If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to the Volvo Customer Care Center contact information in this letter.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:
1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.
Sincerely,
Bill Casey
Director Customer Care
SEOCONTENT-START
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us
1(3)
Jason Guidi
Director – Regulatory & Compliance
January 18, 2019
Subject: Recall R89910
TO: All U.S. and Canadian Volvo Retailers
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and
repair immediately. Violation of this requirement by a retailer could result in a civil
penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has
decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped
with a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms (Drive Units) under certain conditions and cold
temperatures may freeze. If this would occur, it may lead to noise or loss of function when
operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms.
In worst case scenario, this may result in complete separation of tailgate lifting arms with spring
detaching and projecting in a rearward direction with significant force resulting in risk for
personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
PARTS AVAILABILITY
Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the
latest parts information.
2(3)
WHAT SHOULD YOUR CUSTOMERS DO NOW?
If your customer experiences noise or have separation of the tailgate lifting arms when operating
the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close
properly, they should not open or close the tailgate.
If your customer does not have any of the above described symptoms, they can use the tailgate
until they receive a second notification letter that will instruct them to schedule an appointment
with their Volvo retailer for this repair.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89910 Tailgate Lift
Arms” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.
• There have been no reports of incidents related to this issue.
If you have any questions concerning this recall send them to [email protected].
OWNER NOTIFICATION
A first owner notification letter will be sent out immediately that will notify the owner of this
recall and the lack of available parts at this time. When parts availability improves, a second
letter will be mailed to owners instructing them to contact their Volvo retailer and request an
appointment to have this repair completed.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or
service upgrades prior to delivery.
PARTS / PARTS RETURN
Please refer to Parts Bulletin 83-R89910.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or
vehicle age. All work performed under this recall is free of charge to the owner. As the safety of
our customers is our upmost priority, we are taking full responsibility to ensure the highest
quality and safety standards for our cars.
3(3)
If you have questions about this recall or any other field service action, please contact me or any
member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Jason Guidi
Director – Regulatory & Compliance
201-768-7300
[email protected]
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
R89910: Tailgate Lift Arms (Drive Units)
Model Year 2018 – 2019 XC60
GROUP: CAT/NO:
R89910
ISSUING DEPARTMENT:
Warranty
CAR MARKET:
United States and Canada
REFERENCE BULLETINS:
PB 83-R89910
ISSUE DATE:
2019-01-28
STATUS DATE:
2019-01-28
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
WARRANTY
ADMINISTRATOR
Page 1 of 3
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
“Right first time in Time”
BULLETIN REFERENCE PB 83-R89910
A. RECALL R89910 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
Bulletin Changes – Updated section I Special Tool information
A. RECALL R89910 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has
decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with
a Power Operated Tailgate (POT).
Volvo has identified that the tailgate lifting arms (drive units) under certain conditions and cold
temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating
the tailgate in freezing conditions with risk of separation of the tailgate lifting arms. In worst case
scenario, this may result in complete separation of tailgate lifting arms with spring detaching and
projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
Page 2 of 3 2019-01-28
Quality Bulletin R89910
PARTS AVAILABILITY
Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the latest
parts information.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
If your customer experiences noise or have separation of the tailgate lifting arms when operating
the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close
properly, they should not open or close the tailgate.
If your customer does not have any of the above described symptoms, they can use the tailgate
until they receive a second notification letter that will instruct them to schedule an appointment
with their Volvo retailer for this repair.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89910 Tailgate Lift Arms”
will appear for eligible vehicles or check eligibility in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall send them to [email protected].
C. PARTS / PARTS RETURN
Please refer to Parts Bulletin 83-R89910.
No parts will need to be returned to the Technical Material Analysis department.
PORT VEHICLES
All vehicles from the ports must be checked for any incomplete recalls or service campaigns or
service upgrades prior to delivery.
D. OWNER NOTIFICATION
A first owner notification letter will be sent out immediately that will notify the owner of this recall
and the lack of available parts at this time. When parts availability improves, a second letter will
be mailed to owners instructing them to contact their Volvo retailer and request an appointment to
have this repair completed.
E. VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair
immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
2019-01-28 Page 3 of 3
Quality Bulletin R89910
F. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.
G. CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R89910 claims should be submitted using the LONG FORM application only.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type: R89910
Cause Code: 02
CSC Code: XW
Main OP: 97627
Failed Part: 32136006
REPLACE TAILGATE LIFT ARMS ONLY
Operation Number Repair Description Qty Labor Time
97627 Replace Tailgate Lift Arms (2) 1 0.4
REPLACE BENT TAILGATE LIFT ARMS ONLY
Operation Number Repair Description Qty Labor Time
97627 Replace Tailgate Lift Arms (2) 1 0.4
97628 Controlled Dismantling of Bent Arms 1 0.3
Special tools listed below may ONLY be claimed one time per dealer under claim type 01
• Claim type 01
• Customer Symptom code — 1C — Administrative
• Failure Code — 98 — Volvo Program
• Sublet Operation 08065 – R89910 LOCALLY SOURCED TOOLS
SPECIAL TOOLS
Qty Part Number Notes
Felt Tape 1 1985620 Wurth Product
Rope 2 1/2 inch x 30 foot Locally Sourced
Heavy Duty Tarp 1 10MM 12 FT X 15 FT Locally Sourced
Volvo Car Customer Service QB Instruction R89910
Title Inspection and replacement of “drive units”, tailgate lift arms Page: 1 (5)
Action
Issue Date Reason
1 2019-01 First issue
Affected vehicles
Year Model Engine Transmission Steering Chassis number
2018 XC60
2019 XC60
Materials
Materials Qty. Part number Notes
Spindle drive/lift arm 2 32136006
Special tools
Qty. Part number Notes
Felt tape 1 1985620 Wurth product
Rope 2 ½ in x 30 ft Locally sourced
Heavy duty tarp 1 10mm 12ft x 15ft Locally sourced
Use tape on the metal eyelets in the tarp to prevent paint damage.
QB Instruction page 2 (5)
Please note that we have 3 different conditions, see attached pictures “Instruction
OK Not OK”.
-Condition 1, replace the lifting arms according to VIDA VCC-370949-5.
-Condition 2, Adjust and fasten the outer tube according to attached document “Instruction”. Then replace
the lifting arms according to VIDA, VCC-370949-5
-Condition 3, with a bent lifting arm(s) follow the attached “VIDEO”. Cover the tailgate, open and close
the tailgate until the bent lifting arm(s) is broken. Replace the lifting arms according to VIDA, VCC-
370949-5.
NOTE: The video illustrate the use of shackles to secure the ropes to the handle. The method
should be done without shackles by tying the ropes around handle and securing with a double knot.
Use tape on the metal eyelets in the tarp to prevent paint damage.
QB Instruction page 3 (5)
Inspection, Removal, Installation
1.
Condition 1
If motor, power operated tailgate looks
according to image, both dampers are to be
replaced according to Vida:
Motor, power operated tailgate
2.
Condition 2
Warning: Do not close tailgate.
If motor, power operated tailgate looks
according to image, the tailgate must not be
closed.
Lift up the outer tube and secure it so that
the outer tube does not slide down.
Both lift arms are to be replaced according to
Vida:
Motor, power operated tailgate
QB Instruction page 4 (5)
Inspection, Removal, Installation
3.
Condition 3
Warning: Do not operate the tailgate.
Warning: Make sure that there are no
people behind the vehicle when you perform
this operation
If motor, power operated tailgate looks
according to image, the tailgate must not be
closed.
When dismantling the broken lift arms see
attached instruction video in QB-R89910 in
TIE. Note: Use tape on the metal eyelets
in the tarp to prevent paint damage.
Then both lift arms are to be replaced
according to Vida:
Motor, power operated tailgate
4.
Condition 3
Warning: Do not operate the tailgate.
Warning: Make sure that there are no
people behind the vehicle when you perform
this operation.
If motor, power operated tailgate looks
according to image, do not operate tailgate.
When dismantling the broken lift arms see
attached instruction video in QB-R89910 in
TIE. Note: Use tape on the metal eyelets
in the tarp to prevent paint damage.
Then both lift arms are to be replaced
according to Vida:
Motor, power operated tailgate
QB Instruction page 5 (5)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Recall R89910: Tailgate Lift Arms
Model Year 2018-2019 XC60
GROUP:
8
CAT/NO:
R89910
REFERENCE BULLETINS:
QB-R89910
CAR MARKET:
United States and Canada
COPY TO / CIRCULATIONS (PLEASE INITIAL): ISSUE DATE:
2019-01-25
STATUS DATE:
2019-01-25
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
Page 1 of 1
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC
“Right first time in Time”
UPDATE: Revised order and allocation plan below
Reference Bulletins: QB-R89910
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to
launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated
Tailgate (POT).
Volvo has identified that the tailgate lifting arms under certain conditions and cold temperatures may
freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing
conditions with risk of separation of the tailgate lifting arms.
In worst case scenario, this may result in complete separation of tailgate lifting arms with spring detaching
and projecting in a rearward direction with significant force resulting in risk for personal injury.
The corrective action is replacement of the tailgate lifting arms with an improved design part.
A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.
The following part number applies:
Part Number Description Qty
32136006 Drive Unit (Tailgate Lift Arms) 2
An allocation will be conducted to all retailers starting on January 28th.
Critical orders will be accepted for emergency car inoperable situations only, and will require a repair
order number when contacting option 2.
SEOCONTENT-END
2 Affected Products
Vehicle
| VOLVO | XC60 | 2018-2019 |
15 Associated Documents
Recall 573 Report – AMENDMENT 1
RCLRPT-19V046-2492.PDF 216.044KB
Recall 573 Report – AMENDMENT 2
RCLRPT-19V046-6122.PDF 216.049KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V046-5859.pdf 238.331KB
Manufacturer Notices(to Dealers,etc) – January 18, 2019 – Subject: Recall R89910
RCMN-19V046-4343.pdf 1068.984KB
Remedy Instructions and TSB
Remedy Instructions and TSB
RCRIT-19V046-1857.pdf 21.062KB
Remedy Instructions and TSB
RCRIT-19V046-5127.pdf 370.764KB
Defect Notice 573 Report
RCLRPT-19V046-5638.PDF 216.045KB
Recall Acknowledgement
RCAK-19V046-1447.pdf 246.219KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V046-9873.pdf 161.218KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V046-7542.pdf 526.736KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V046-5319.PDF 211.15KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V046-0981.PDF 211.254KB
ISSUED Renotification Notice – 12/12/19
Recall Quarterly Report #3, 2019-4
RCLQRT-19V046-8534.PDF 211.346KB
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