NHTSA Campaign Number: 18V554
Manufacturer Volvo
Car USA LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 71
Reduced braking performance can increase the risk of a crash.
Summary
Volvo Car USA LLC (Volvo) is recalling certain 2019 Volvo XC40 vehicles. The brake pedals may not have been correctly riveted, allowing the pedal to move out of position, possibly reducing braking performance.
Remedy
Volvo has notified owners advising them to stop driving their vehicle. Cars will be inspected on-site or towed to dealers and the brake pedals will be replaced as necessary, free of charge. Volvo began contacting their owners on August 23, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R59899.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volvo has a Recall
August 22, 2018
Subject: Recall R59899
TO: All U.S. and Canadian Volvo Retailers
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R59899 on a limited number of model year 2019 XC40 vehicles.
Volvo has identified that the brake pedal may have been incorrectly riveted during the manufacturing process, and could result in the brake pedal moving out of position. If this condition would occur, it may lead to reduced braking performance, increasing the risk of a crash.
The corrective action is to inspect the brake pedal per the attached instructions, and replace it if necessary.
IMPORTANT
Volvo Customer Care will contact vehicle owners and instruct them to stop driving their vehicle immediately. Customer Care will work with the selling retailer to arrange an inspection of the brake pedal at the owner’s location for retailers that have that capability, or towing to the retailer for inspection and replacement if necessary of the brake pedal.
The expense for inspections at the owner’s location, towing or a loaner vehicle if necessary is claimable as a sublet.
A total of 71 U.S. and 47 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Vehicle Warranty where the message “Recall R59899 Brake Pedal Inspection” will appear for eligible vehicles.
- All cars not yet delivered to end customers must be corrected prior to delivery.
- There have been no reports of incidents related to this issue.
If you have any questions concerning this recall send them to [email protected].
OWNER NOTIFICATION
Volvo Customer Care will contact vehicle owners and instruct them to stop driving their vehicle immediately. Customer Care will work with the selling retailer to arrange an inspection of the brake pedal at the owner’s location for retailers that have that capability, or towing to the retailer for inspection and replacement if necessary of the brake pedal.
PORT VEHICLES
No vehicles will be shipped from the ports with this recall not completed.
PARTS / PARTS RETURN
Please refer to Parts Bulletin 52-R59899.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Jason Guidi
Director – Regulatory & Compliance
201-768-7300 [email protected]
RECALL R59899: BRAKE PEDAL INSPECTION
MODEL YEAR 2019
MODEL: XC40
DATE: 08/22/18
MARKET – U.S. AND CANADA
ISSUING DEPARTMENT: WARRANTY
BULLETIN REFERENCE PB 52-R59899
A. RECALL R59899 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
A. RECALL R59899 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R59899 on a limited number of model year 2019 XC40 vehicles.
Volvo has identified that the brake pedal may have been incorrectly riveted during the manufacturing process, and could result in the brake pedal moving out of position. If this condition would occur, it may lead to reduced braking performance, increasing the risk of a crash.
The corrective action is to inspect the brake pedal per the attached instructions, and replace it if necessary.
IMPORTANT
Volvo Customer Care will contact vehicle owners and instruct them to stop driving their vehicle immediately. Customer Care will work with the selling retailer to arrange an inspection of the brake pedal at the owner’s location for retailers that have that capability, or towing to the retailer for inspection and replacement if necessary of the brake pedal.
The expense for inspections at the owner’s location, towing or a loaner vehicle if necessary is claimable as a sublet.
A total of 71 U.S. and 47 Canadian vehicles are eligible for this recall.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Vehicle Warranty where the message “Recall R59899 Brake Pedal Inspection” will appear for eligible vehicles or check eligibility in TIE.
All vehicles should be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. If you have any questions concerning this recall send them to [email protected].
C. PARTS / PARTS RETURN
Please refer to Parts Bulletin 52-R59899.
PORT VEHICLES
No vehicles will be delivered from the ports without having this recall performed.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.
D. OWNER NOTIFICATION
Volvo Customer Care will contact vehicle owners and assist with arranging for the vehicle to be towed to the selling retailer, for inspection and replacement if necessary of the brake pedal.
E. VEHICLES in RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.
Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
F. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
G. CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R59899 claims should be submitted using the LONG FORM application only.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type: R59899
Cause Code: 02
CSC Code: XW
Main OP: 99921
Failed Part: 32212358
INSPECTION
| Operation Number | Repair Description | Qty | Labor Time |
|---|---|---|---|
| 99921 | Inspect Brake Pedal | 1 | 0.1 |
BRAKE PEDAL REPLACEMENT IF NEEDED
| Operation Number | Repair Description | Qty | Labor Time |
|---|---|---|---|
| 97614 | Brake Pedal Replacement | 1 | 0.8 |
| 99400 | Transfer Brake Pedal Pad (R-Design only) | 1 | 0.1 |
| 97083 | Sublet for Towing, on-site inspection, loaner if necessary | 1 | – |
XC40 Brake Pedal rivet check
Orientation view
Visual inspection with mirror
Steering column pulled up
Looking through the column area Looking into the mirror at rivet
Check both sides of brake box with mirror for visual inspection
- Look at the perimeter for each rivet, both sides.
- Make sure that there is a solid flange all the way around, (An occasional crack is judged OK)
- Look at the inside for a circular shape
Orientation view
OK
Rivet with 1 crack
Orientation view
OK
Rivet with 1 crack
NOK
NOK
PARTS BULLETIN
| Subject: R59899: Brake Pedal Inspection | Group: 52 No: R59899 |
| 2019 XC 40 | Market: US & Canada |
| Date: 8/22/18 |
Reference Bulletin QB R59899
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R59899 on a limited number of model year 2019 XC40 vehicles.
Volvo has identified that the brake pedal may have been incorrectly riveted during the manufacturing process, and could result in the brake pedal moving out of position. If this condition would occur, it may lead to reduced braking performance, increasing the risk of a crash.
The corrective action is to inspect the brake pedal per the attached instructions, and replace it if necessary.
A total of 71 U.S. and 47 Canadian vehicles are eligible for this recall.
The following part number applies:
| Description | Qty | Part Number |
|---|---|---|
| Brake Pedal | 1 | 32212358 |
We have very limited stock of brake pedals at this time. To place an order for a vehicle with a verified brake pedal defect, contact Parts Support (Option 2) and provide them with the vehicle’s VIN number. They will then release the part to you.
Recall R59899
August 22, 2018
XC40 Brake Pedal rivet check
RECALL R59899: BRAKE PEDAL INSPECTION
08/22/18
PARTS BULLETIN
8/22/18
Recall Acknowledgement
September 10, 2018
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