R10259 – Seatbelt Buckle – 2015-2024 Volvo XC90

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Volvo Car USA LLC Quality Bulletin Bulletin Title
Recall R10259: Seatbelt Buckle, Model Year
2015-2024 XC90 Group
88 NO
R10259 Issuer (Dept.)
Product, Safety and
Compliance
Revisions Car Market
United States and Canada Issue Date
12/8/23 Page
Page 1 of 3 Status Date
12/8/23 A. RECALL R10259 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. QUALITY BULLETIN INSTRUCTIONS
F. OWNER NOTIFICATION
G. VEHICLES IN RETAILER INVENTORY
H. RETAILER RESPONSIBILITY
I. TECHNICIAN COMPETENCY REQUIREMENT
J. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10259 DESCRIPTION
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10259: Seatbelt Buckle on certain model year 2015-2024 XC90 vehicles. Volvo Car Investigations have determined that the second-row seatbelt buckles, and lower anchorages may have not been torqued to the correct specification. If the screw joint was not sufficiently tightened, the second-row seatbelt buckle may come loose in a crash, increasing the risk of injury. To remedy concerned vehicles, Volvo Cars will inspect the bolt torque on the second-row seatbelt buckle anchorage bolts ensuring all bolts are torqued according to specification. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 2,911 U.S. and 233 Canadian vehicles are eligible for this recall. WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to
contact their retailer and have this repair completed as soon as possible. Quality Bulletin R10259 B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE REPAIRED PRIOR TO SALE. Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10259 Seatbelt Buckle” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10259 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to [email protected]. C. PORT VEHICLES
It is the retailer’s responsibility to check vehicle eligibility prior to delivery. D. PARTS / PARTS RETURN
No parts are required to be returned for this recall. E. QUALITY BULLETIN INSTRUCTIONS
For the recall to be performed, please follow the specific instructions found in the QBI. F. OWNER NOTIFICATION
An owner notification will be sent out in late-January that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed.
G. VEHICLES IN RETAILER INVENTORY New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$26,315.00 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. Page 2 of 3 2023-12-08 2023-12-08 Page 3 of 3
Quality Bulletin R10259 What does this mean for customers?
The recall remedy is currently available, and customers can take delivery of their vehicle once the inspection has been performed per this recall. H. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle at new car delivery and or at any service appointment. I. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Certified (G1). J. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10259 claims should be submitted using the LONG FORM application only.
Claim Type: R10259
Cause Code: 02
CSC Code: XW
Main OP: 97838-2
Failed Part: (No Parts Involved) Operation Number Repair Description Qty Labor Time
97838-2 Safety belt acc. To QB 1 0.5
*Labor times provided are current at the time of release and are subject to change: e paid at the time in effect on the repair date.

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Volvo Car Customer Service QB Instruction VCC-528486-2
Title Safety belt buckle and safety belt tensioner Page 1 ( 14 )
Action Adjustment Operation number: Issue Date Reason
1 2023-12 First issue Affected vehicles
Model year Model 2016, 2017,
2018, 2019,
2020, 2021,
2022, 2023,
2024 XC90 (16-) QB Instruction VCC-528486-2 Page 2 ( 14 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps.
1 . Used for focused component, the component with which you will do something.
2 . Used as extra colors when you need to show or differentiate additional parts.
3 . Used for attachments that are to be removed/installed. May be screws, clips, connectors, etc.
4 . Used when the component is not fully removed from the vehicle but only hung to the side.
5 . Used for standard tools and special tools. 6 . Used as background color for vehicle
components. Note! Orientation view QB Instruction VCC-528486-2 Page 3 ( 14 ) Disconnect the connector. Remove the screws.
Torque:
Rear seat, to body , 40 Nm Remove the screws.
Torque:
Rear seat, to body , 40 Nm QB Instruction VCC-528486-2 Page 4 ( 14 ) Hint: This step may require the aid of another technician.
Remove the marked part. Remove the screw. QB Instruction VCC-528486-2 Page 5 ( 14 ) Caution! Make sure that the component is positioned correctly. Install the screw.
Torque:
Seat belt bracket, to Seat , 40 Nm QB Instruction VCC-528486-2 Page 6 ( 14 ) Remove the screws. Remove the marked part. QB Instruction VCC-528486-2 Page 7 ( 14 ) Remove the screw. Caution! Make sure that the component is positioned correctly. QB Instruction VCC-528486-2 Page 8 ( 14 ) Install the screw.
Torque:
Buckle safety belt to seat , 40 Nm Note! Orientation view QB Instruction VCC-528486-2 Page 9 ( 14 ) Remove the screws. Remove the marked part. QB Instruction VCC-528486-2 Page 10 ( 14 ) Remove the screw. Caution! Make sure that the components are positioned correctly. QB Instruction VCC-528486-2 Page 11 ( 14 ) Install the screw.
Torque:
Buckle safety belt to seat , 40 Nm Note! Orientation view QB Instruction VCC-528486-2 Page 12 ( 14 ) Remove the screws. Remove the marked part. QB Instruction VCC-528486-2 Page 13 ( 14 ) Remove the screw. Caution! Make sure that the component is positioned correctly. QB Instruction VCC-528486-2 Page 14 ( 14 )
Install the screw.
Torque:
Buckle safety belt to seat , 40 Nm
Reinstall the removed parts in reverse order.

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Volvo Car US A LLC
Announcement Title
Recall R10259: Seatbelt Buckle
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers Issue Date
12/7/23 Version No.
1 Last Revision Date Page
Page 1 of 3
Dear Volvo Retailer Partner Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10259: Seatbelt Buckle on certain model year 2015-2024 XC90 vehicles. Volvo Car Investigations have determined that the second-row seatbelt buckles, and lower anchorages may have not been torqued to the correct specification. If the screw joint was not sufficiently tightened, the second-row seatbelt buckle may come loose in a crash, increasing the risk of injury. To remedy concerned vehicles, Volvo Cars will inspect the bolt torque on the second-row seatbelt buckle anchorage bolts ensuring all bolts are torqued according to specification. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 2,911 U.S. and 233 Canadian vehicles are eligible for this recall. All vehicles are currently marked in TIE and QW90 will follow early next week. NEW VEHICLES IN RETAILER INVENTORY
It is a violation of Federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$26,315.00 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY
Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of Volvo Car US A LLC
Announcement Title
Recall R10259: Seatbelt Buckle
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers Issue Date
12/7/23 Version No.
1 Last Revision Date Page
Page 2 of 3 used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this recall repair completed as soon as possible. Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10259 Seatbelt Buckle” will appear for eligible vehicles. F4+History from the main Inquiry menu must be selected to confirm Recall R10259 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10259 eligible vehicles not yet delivered to customer must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls, service campaigns or service upgrades. All open recalls, service campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailer’s affected vehicles, please send an e-mail with your retailer code to [email protected]. Owner Notification
An owner notification letter will be sent out in late-January that will notify the owner of this recall. Port Vehicles
It is the retailer’s responsibility to check vehicle eligibility prior to delivery. Parts / Parts Return
No parts are needed for this recall. Claim Submission
Claim submission instructions will be made available in the R10259 Quality Bulletin once available. Volvo Car US A LLC
Announcement Title
Recall R10259: Seatbelt Buckle
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers Issue Date
12/7/23 Version No.
1 Last Revision Date Page
Page 3 of 3
Retailer Responsibilities
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. Your Cooperation in completing this important recall is greatly appreciated.
Sincerely
VCUSA Product, Safety, and Compliance

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-827
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC DEC 07, 2023 NHTSA Recall No. : 23V-827 Manufacturer Recall No. : R10259 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 2,911 Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2015-2024 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This recall population is determined by the second-row seats that were pulled off the main production line at the supplier and rerouted to the rework repair line. The rework repair line was set up without torque angle monitoring in contrast to the main production line. The torque monitoring at the supplier’s rework repair line was updated the week of October 25, 2023, and vehicles after this date have the correct torque specification on the second-row seatbelt buckle attachment screws. This recall affects certain model year 2015-2024 XC90’s.
Production Dates : DEC 01, 2014 – SEP 23, 2023 VIN Range 1 : Begin : YV40621A7P1922431 End : YV4L12PVXP1934661 ✔ Not sequential Description of Defect :
Description of the Defect : The screw joints for the second-row seatbelt buckle attachment screw and the lower belt anchorage may have not been torqued to the correct specification.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the attachment bolts were not sufficiently tightened, the second-row
seatbelt buckle and anchorage may come loose in a crash, increasing the risk of injury.
Description of the Cause : The supplier’s rework repair line for the second-row seat was set up without torque angle monitoring. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-827 Page 2 Involved Components : Component Name 1 : Second Row Seatbelt buckle and anchor lower bolts. Component Description : Second Row Seatbelt buckle and anchor lower bolts. Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Adient Sweden AB Address : Hamneviksvagen 101
Gothenburg Foreign States 41879
Country : Sweden Chronology :
Considered as a critical concern by CCMT 2023-11-29; Field Service Action decision confirmed by Volvo Car Corporation 2023-12-06; Condition detected by Factory; Number of vehicles reports with the condition, reported to Volvo Cars from the NSC 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-12-07.
Extended Chronology: 2023-10-04 Volvo cars received the first factory notification indicating second row seat belt buckle was loose at the lower anchor. An investigation was initiated to review the factory symptom and a possible root cause. 2023-11-22 The investigation was escalated to the Critical Concern Action Process (CCAP). The issue was determined as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc together with the supplier. On 2023-11-29 the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged that there is an increased risk towards motor vehicle safety. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-827
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will inspect the bolt torque on
the second-row seatbelt buckle anchorage bolts ensuring all bolts are torqued according to specification. . If an out-of-pocket expense has been paid for prior to this repair being performed, prior to receiving this letter, customers may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to Volvo Customer Care Center by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact Volvo by going to https://volvo.custhelp/app/homeV3. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The torque monitoring on the re-work repair line at the supplier was updated the week of October 25, 2023, and vehicles after this date have the correct torque specification on the second-row seatbelt buckle attachment screws.
The torque monitoring on the re-work repair line at the supplier was updated the week of October 25, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : DEC 07, 2023 – DEC 07, 2023
Planned Owner Notification Date : JAN 29, 2024 – JAN 29, 2024
* NR – Not Reported

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