RVXX2202 – Steering Gear Assembled Incorrectly – 2022-2023 Volvo VN

SEOCONTENT-START

• • • • • • • • Company name Volvo Trucks NA Document name Volvo RVXX 2202 Issuer (Dept ., name, email, location) VOLVO Compliance and Certification, C. Comte GSO Document type Internal Q and A Steering Gear Recall Version Date I Page 01 2022-08-01 1 (2) Reg. No. 0001 Classification Internal RVXX:2202 Sheppard Steering Gear Recall, Volvo Recall numbers: 22E-04 7 Sheppard, Q: What is the issue? Sheppard steering gear(s) were assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. Q: Any accidents or injuries? No. Q: What should customers with an affected vehicle do? All customers with trucks which may be impacted by a suspect steering gear will be contacted by mail per standard process. Q: What vehicles are affected? Certain Volvo trucks with Sheppard steering gears manufactured between June 8, 2021 and June 10, 2022 Q: How many vehicles are affected? 1779 in the U.S.; 14 in Canada, Volvo Q:Whatcausedtheissue? Human error Q: Is this a Volvo issue or a vendor issue? It’s a supplier issue. Q: When did you first learn about the issue? RH Sheppard management contacted us with the information while filing their recall 22E-04 7 No incidents have occurred with any Volvo trucks • • • • • Company name Volvo Trucks NA Document name Volvo RVXX 2202 Issuer (Dept., name, email, location) VOLVO Compliance and Certification, C. Comte GSO Q: Was this the only report that you received? Yes Q: What is the fix? Document type Internal Q and A Steering Gear Recall v 0e1rsion Date I P2ag(2 e ) 2022-08-01 Reg. No. 0001 Classification Internal Trucks will be inspected and if a suspect steering gear is installed then that steering gear will be replaced Q: What do I do if there is no material to repair the vehicle? The vehicle may stay in service at the owner’s discretion until parts are available. Q: What is the cost to Volvo? Volvo doesn’t release this type of financial information. Q: Is Mack also affected? You’d have to talk to Mack

**************************************************************************************************************

SAFETY RECALL Volvo Trucks North America Greensboro, NC USA Date Number Release Page 08.2022 RVXX2202 01 1(5) Sheppard Steering Gear VN, VNE RECALL INFORMATION August (2022) Volvo Trucks has determined that certain model year 2022-2023 VN, VNE Vehicles may have been assembled with a faulty Sheppard steering gear box. The faulty steering gears were assembled with fewer than required recirculating balls which can lead to fracture in the steering gear worm shaft. In some cases, the balls may align on the same side of the worm shaft and concentrated loads may cause the steering gear internal parts to fracture resulting in a possible loss of the vehicle steering. Volvo Trucks has not received any complaints or reports of vehicle crashes because of this safety issue. To ensure the safety of these vehicle follow the repair instructions outlined in this document to inspect the Sheppard steering gear, by serial number, and as necessary replace the steering gear. VEHICLES AFFECTED Certain Volvo Trucks manufactured between June 08, 2021, and June 08, 2022. VEHICLE QUANTITY There are 1,793 vehicles affected by this recall (1,779 U.S., 14 Canada). Volvo Truck Inc. Safety Recall Date 08.2022 Page 2 of 5 Parts Information Ordering Process: An email is required to order the steering gear. Email SCcampaign@volvo.com and include the following in the body of the email: ▪ VIN of vehicle being repaired ▪ Dealer ID number ▪ Recall Number ▪ PO number ▪ Sheppard serial number stamped on the steering gear. ▪ Volvo part number found in Impact. A response will be provided within 24 hrs. during normal business. Order the hexagon screw and the nut retainer through the normal ordering process. Part Number Part Description Quantity Use Impact Steering Gear 1, as needed from inspection 20924949 Hexagon screw 1, as needed from inspection 984396 Nut retainer 1, as needed from inspection Important Note The steering gears are on mandatory return. Repair Instructions Inspection 1. Secure vehicle for service. 2. Place the transmission in park or neutral. 3. Install wheel chocks. 4. Unlatch and raise the hood. 5. Locate the Sheppard steering gear serial number following the instructions below. • There are two different steering gear box configurations. (See below) Important Note It is not necessary to remove the steering gear box to locate the serial number. Volvo Truck Inc. Safety Recall Date 08.2022 Page 3 of 5 6. Some configurations the serial number is between the steering gear and the frame. It may be necessary to turn the wheels, so the pitman arm moves out of the way. Important Note If the serial number or part number cannot be easily read due to paint application, gently scrape the number(s) with a flathead screwdriver, wire brush, or emery cloth, or apply acetone. Too much intervention may cause the numbers and letters to be illegible. 7. Record the Sheppard steering gear serial number. 8. Using the provided URL https://recall.rhsheppard.com access the Sheppard Steering Gear Classification Tool. 9. Once in the Classification Tool, choose Volvo/Mack from the drop-down menu, enter the Sheppard steering gear 8-digit serial number, and then click search. Volvo Truck Inc. Safety Recall Date 08.2022 Page 4 of 5 • Vehicles with a “Good” steering gear serial number can be returned to service with no further remedy action required. Complete all paperwork and return to service. • Vehicles with a steering gear serial number identified as “Suspect” will require removal and replacement. The Sheppard steering gear serial number, and Impact part number will be required for parts ordering. Important Note A “Not Found” serial number indicates circumstances such as a possible character input error by the individual conducting the inspection or some other unique situation. If you need assistance with locating or deciphering the steering gear serial number and/or part number, refer to the Identification Guideline found in the Classification Tool, email steering22@rh-sheppard.com or telephone the Sheppard Steering Gear Recall Action Line, toll-free, at 1-877-409-9869 Replacement 1. For replacement of steering gear box, use the VIN of the vehicle you are working on and follow Impact operation 6421-03-02-01 Steering Gear, Replacement. Volvo Truck Inc. Safety Recall Date 08.2022 Page 5 of 5 REIMBURSEMENT This repair is covered by an authorized Non-Compliance recall. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System) 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: Inspection 1720-16-09-01 General, Campaign 0.1 x 3 SRT 0.3 hrs. If Applicable Replacement 6421-03-02-01 Steering Gear Replacement (Use VIN specific time from Impact) Time varies per model, see Impact Causal Part 23821955 Authorization Number C6644 Note: Dealers are to perform Safety Recalls on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

**************************************************************************************************************

RVXX2202_OWNER_LTR_US Page 1 of 2 July 2022 DEAR VOLVO TRUCK OWNER: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain 2022 and 2023 Volvo VN model vehicles manufactured from June 8, 2021 through June 10, 2022. SAFETY DEFECT: On certain trucks, the steering gear may not have been assembled correctly. As a result, the steering gear could break and cause a loss of steering. SAFETY RISK: A loss of steering control could create the risk of a crash. PRECAUTIONS YOU CAN TAKE: TIME REQUIRED FOR THE REPAIR: There are no precautions you can take other than having your vehicle repaired by a Volvo Parts and Service Center. The time required to repair your vehicle is approximately 2 – 4 hours. WHAT YOU SHOULD DO: You should contact the nearest Volvo Parts and Service Center and make an appointment. Dealer will inspect and replace the steering gear if needed. You can locate the closest Volvo Parts and Service Center by going on line to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586. IMPORTANT SAFETY RECALL RVXX2202 NHTSA RECALL # 22V-399 RVXX2202_OWNER_LTR_US Page 2 of 2 July 2022 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. ASSISTANCE/ COMPLAINTS: PRE NOTIFICATION REMEDIES: If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com If you still cannot obtain satisfaction, and your dealer or Volvo is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing. We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product. VOLVO TRUCKS NORTH AMERICA

**************************************************************************************************************

1 Hones Gerard From: Volvo Trucks <info@learn.volvotrucks.com> Sent: Friday, June 10, 2022 6:45 PM To: Hones Gerard Subject: Bendix/Sheppard Steering Gear Recall CAUTION: This email originated from outside of the organization. View this email in your browser A safety defect has been identified in Bendix/Sheppard steering gears installed on certain MY2022 and MY2023 Volvo VNs built from June 1, 2021 through March 11, 2022. This defect results in the potential for the steering gear to fail. A total of 1,641 Volvo trucks are affected in the United States and Canada, but at this time, Sheppard is not recommending that vehicles be removed from service. Volvo has not received any reports of failures or incidents related to this manufacturing defect. Volvo dealers may not sell or deliver any units included in this recall until the issue has been corrected, and all affected trucks at New River Valley will be held in float and not shipped to the dealer until repaired. Volvo is taking this issue seriously in order to protect our customers and other road users from the potential risk related to this defect. Repair for this issue is currently under development, and an engineering solution will be communicated as soon as possible. 2 Please see SBN22-056 for more detailed information on this recall. You received this email because you’re a valued member of the Volvo Trucks dealer network. Your contact information is managed and controlled by your Dealer System Administrator in Dealer Manager. Every employee needs a unique email address tied to a User ID. This enables a user to receive email from us, plus the ability to reset your password 24/7 for the Trucks Dealer Portal and our applications. Privacy Policy Page 1 of 1 © 2022 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document. Trucks Dealer Bulletin A safety defect has been identified in Bendix/Sheppard steering gears installed on certain MY2022 and MY2023 Volvo VNLs and VNRs built from June 1, 2021 through March 11, 2022. This defect results in the potential for the steering gear to fail. A total of 1,641 Volvo trucks are affected in the United States and Canada, but at this time, Sheppard is not recommending that vehicles be removed from service. Volvo has not received any reports of failures or incidents related to this manufacturing defect. Certain trucks were built with a steering gear that was assembled with an insufficient number of ball bearings which can lead to a fracture in the steering gear and possible loss of vehicle steering which may increase the risk of an accident. There are no audible or visual warnings prior to steering gear failure, although the driver may perceive the steering as strained. Volvo is taking this issue seriously in order to protect our customers and other road users from the potential risk related to this defect. Repair for this issue is currently under development, and an engineering solution will be communicated as soon as possible. Important details: • Volvo dealers may not sell or deliver any units included in this recall until the issue has been corrected. • Affected trucks at New River Valley will be held in float and not shipped to the dealer until repaired. • Nearly all VNR Electric trucks built between June 1, 2021 and March 11, 2022 are affected by this recall. • More detailed information can be found in the recall alert issued on June 10, 2022. • A list of impacted VINs is available as an attachment to the recall alert on Trucks Dealer Portal (TDP). • A letter will be mailed to customers on or before July 29, 2022 if their truck(s) is included in the recall. We will continue to keep the dealer network informed as soon as we have more information regarding repair instructions. Contact Information Please direct questions to your Volvo regional vice president or the Volvo Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals General Managers Sales Managers and Sales Professionals Rental and Leasing Professionals Bulletin: SBN22-056 Date: June 10, 2022 Region: ☒U.S. ☒CAN From: Peter Voorhoeve – President, Volvo Trucks North America Subject: Bendix/Sheppard Steering Gear Recall

**************************************************************************************************************

Volvo Trucks Uptime Page 1 of 1 © 2022 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: On certain vehicles, the steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in a possible loss of vehicle steering. Loss of steering increases the risk of a crash. The repair for this issue is under development at this time. Models/ Model Years Affected: Certain 2022 and 2023 Volvo VN model vehicles manufactured from June 1, 2021 through March 11, 2022. Vehicle Quantities: Volvo 1,641, (1,632 US, 9 Canada) 1,793 (1,779 US, 14 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal June 10, 2022. • Owner notification letters will be released on or before July 29, 2022. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V22-02 Date: June 10, 2022 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Regulatory Specialist Government Reporting Subject: Safety Recall RVXX2202, Bendix (Sheppard Steering Gear Recall) (rev. 6/28/22)

**************************************************************************************************************

Volvo Trucks Uptime Page 1 of 1 © 2022 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: On certain vehicles, the steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in a possible loss of vehicle steering. Loss of steering increases the risk of a crash. The repair for this issue is under development at this time. Models/ Model Years Affected: Certain 2022 and 2023 Volvo VN model vehicles manufactured from June 1, 2021 through March 11, 2022. Vehicle Quantities: Volvo 1,641, (1,632 US, 9 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal June 10, 2022. • Owner notification letters will be released on or before July 29, 2022. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V22-02 Date: June 10, 2022 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Regulatory Specialist Government Reporting Subject: Safety Recall RVXX2202, Bendix (Sheppard Steering Gear Recall)

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-399 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUN 07, 2022 NHTSA Recall No. : 22V-399 Manufacturer Recall No. : RVXX2202 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,632 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Based upon information provided by Sheppard on their production dates, a suspect population was identified at Volvo based upon our production dates using our material systems timing and offsets. Production Dates : JUN 01, 2021 – MAR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Part 573 Safety Recall Report 22V-399 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Steering Gear Component Description : HD Steering Gear for trucks Component Part Number : 23986581, 21129326, 23851030, 23851036, 23851046, 23851032, 23056973, 24008407, 23851052, 22396595, Supplier Identification : Component Manufacturer Name : R.H. SHEPPARD CO., INC. Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : Volvo on June 3, 2022 is informed by RH Sheppard (Bendix) that they have filed a 573 Safety Recall Report 22E-047. Volvo Product Safety Working Group met on Monday June 6, 2022 and determined that this should be elevated to the Volvo Product Safety Committee as a Safety Related Defect. June 7, 2022 Volvo Product Safety determined that this is a safety related defect. June 7, 2022 Volvo Files 573 Report. Description of Remedy : Description of Remedy Program : A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed. ANY PRENOTIFICATION REMEDIES PERFORMED OUTSIDE DEALER NETWORK ARE COVERED UNDER MACK’S PRE-NOTIFICATION REMEDY PROGRAM. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Part 573 Safety Recall Report 22V-399 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-399 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUL 29, 2022 NHTSA Recall No. : 22V-399 Manufacturer Recall No. : RVXX2202 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,779 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Based upon information provided by Sheppard on their production dates, a suspect population was identified at Volvo based upon our production dates using our material systems timing and offsets. Production Dates : JUN 01, 2021 – MAR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Part 573 Safety Recall Report 22V-399 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Steering Gear Component Description : HD Steering Gear for trucks Component Part Number : 23986581, 21129326, 23851030, 23851036, 23851046, 23851032, 23056973, 24008407, 23851052, 22396595, Supplier Identification : Component Manufacturer Name : R.H. SHEPPARD CO., INC. Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : Volvo on June 3, 2022 is informed by RH Sheppard (Bendix) that they have filed a 573 Safety Recall Report 22E-047. Volvo Product Safety Working Group met on Monday June 6, 2022 and determined that this should be elevated to the Volvo Product Safety Committee as a Safety Related Defect. June 7, 2022 Volvo Product Safety determined that this is a safety related defect. June 7, 2022 Volvo Files 573 Report. Description of Remedy : Description of Remedy Program : ANY PRE-NOTIFICATION REMEDIES PERFORMED OUTSIDE DEALER NETWORK ARE COVERED UNDER VOLVO’S PRE-NOTIFICATION REMEDY PROGRAM. Steering gears on trucks will be inspected for the unique serial number imprint on the recalled equipment. The steering gear serial number will then be looked up on RH Sheppard’s web based tool to be classified as suspect and to be replaced or as not-suspect and may remain in service. How Remedy Component Differs from Recalled Component : As reported by RH Sheppard, the remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. Part 573 Safety Recall Report 22V-399 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : As reported by RH Sheppard, On Feb 10, 2022 the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. Volvo has a clean point established (any suspect gears removed from factory) as of June 10, 2022. Any truck which has a manufacturing date after this or that has been inspected for suspect steering gears at our factory at our factory were removed from scope of the recall Recall Schedule : Description of Recall Schedule : August 1, the remedy will be available to Volvo Customers Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-399 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUL 29, 2022 NHTSA Recall No. : 22V-399 Manufacturer Recall No. : RVXX2202 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,779 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Based upon information provided by Sheppard on their production dates, a suspect population was identified at Volvo based upon our production dates using our material systems timing and offsets. Production Dates : JUN 01, 2021 – MAR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Part 573 Safety Recall Report 22V-399 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Steering Gear Component Description : HD Steering Gear for trucks Component Part Number : 23986581, 21129326, 23851030, 23851036, 23851046, 23851032, 23056973, 24008407, 23851052, 22396595, Supplier Identification : Component Manufacturer Name : R.H. SHEPPARD CO., INC. Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : Volvo on June 3, 2022 is informed by RH Sheppard (Bendix) that they have filed a 573 Safety Recall Report 22E-047. Volvo Product Safety Working Group met on Monday June 6, 2022 and determined that this should be elevated to the Volvo Product Safety Committee as a Safety Related Defect. June 7, 2022 Volvo Product Safety determined that this is a safety related defect. June 7, 2022 Volvo Files 573 Report. No warranty claims, field or service reports are associated with this filing. Description of Remedy : Description of Remedy Program : ANY PRE-NOTIFICATION REMEDIES PERFORMED OUTSIDE DEALER NETWORK ARE COVERED UNDER VOLVO’S PRE-NOTIFICATION REMEDY PROGRAM. Steering gears on trucks will be inspected for the unique serial number imprint on the recalled equipment. The steering gear serial number will then be looked up on RH Sheppard’s web based tool to be classified as suspect and to be replaced or as not-suspect and may remain in service. How Remedy Component Differs from Recalled Component : As reported by RH Sheppard, the remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. Part 573 Safety Recall Report 22V-399 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : As reported by RH Sheppard, On Feb 10, 2022 the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. Volvo has a clean point established (any suspect gears removed from factory) as of June 10, 2022. Any truck which has a manufacturing date after this or that has been inspected for suspect steering gears at our factory at our factory were removed from scope of the recall Recall Schedule : Description of Recall Schedule : August 1, the remedy will be available to Volvo Customers Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-399 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUN 07, 2022 NHTSA Recall No. : 22V-399 Manufacturer Recall No. : RVXX2202 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,632 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Based upon information provided by Sheppard on their production dates, a suspect population was identified at Volvo based upon our production dates using our material systems timing and offsets. Production Dates : JUN 01, 2021 – MAR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Part 573 Safety Recall Report 22V-399 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Steering Gear Component Description : HD Steering Gear for trucks Component Part Number : 23986581, 21129326, 23851030, 23851036, 23851046, 23851032, 23056973, 24008407, 23851052, 22396595, Supplier Identification : Component Manufacturer Name : R.H. SHEPPARD CO., INC. Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331-0877 Country : United States Chronology : Volvo on June 3, 2022 is informed by RH Sheppard (Bendix) that they have filed a 573 Safety Recall Report 22E-047. Volvo Product Safety Working Group met on Monday June 6, 2022 and determined that this should be elevated to the Volvo Product Safety Committee as a Safety Related Defect. June 7, 2022 Volvo Product Safety determined that this is a safety related defect. June 7, 2022 Volvo Files 573 Report. Description of Remedy : Description of Remedy Program : A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed. ANY PRENOTIFICATION REMEDIES PERFORMED OUTSIDE DEALER NETWORK ARE COVERED UNDER MACK’S PRE-NOTIFICATION REMEDY PROGRAM. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Part 573 Safety Recall Report 22V-399 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 29, 2022 – JUL 29, 2022 * NR – Not Reported

SEOCONTENT-END