Recall R10128: Bracket – 2021 Volvo XC40

November 12, 2021 NHTSA CAMPAIGN NUMBER: 21V881000

Missing Cross-Member Bolt in Engine Compartment

A loose or missing bolt may decrease the structural protection of the vehicle, increasing the risk of injury during a crash.

 

NHTSA Campaign Number: 21V881

Manufacturer Volvo Car USA, LLC

Components STRUCTURE, ENGINE

Potential Number of Units Affected 4

 

Summary

Volvo Car USA, LLC (Volvo) is recalling certain 2021 XC40 BEV vehicles. A bolt that secures the cross-member bracket for the electrical motor in the engine compartment may be loose or missing.

 

Remedy

Dealers will replace the cross-member bracket and install new bracket bolts, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Volvo customer service at 1-888-458-1552. Volvo’s number for this recall is R10128.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


RECALL R10128 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10128 on certain model year 2021 XC40 BEV vehicles.

Volvo Cars investigations have identified that there may be a risk that there may be a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor.

If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration.

In a worst-case scenario, there may be a risk of decreased protection in the event of a crash.

The corrective action is to replace the cross-member bracket and install new bracket bolts, at no charge to the customer.

Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.

A total of 4 U.S. and 1 Canadian vehicle are eligible for this recall.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW? 

We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.

 

VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10128 Bracket” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10128 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed.

 

PARTS / PARTS RETURN

Please refer to Parts Bulletin R10128.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.

 

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery.

 

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 


Reference Bulletins:  QB 10128

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10128 on certain model year 2021 XC40 BEV vehicles.

Volvo Cars investigations have identified that there may be a risk that there may be a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor.

If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worstcase scenario, there may be a risk of decreased protection in the event of a crash.

The corrective action is to replace the cross-member bracket and install new bracket bolts, at no charge to the customer.

A total of 4 U.S. and 1 Canadian. vehicles are eligible for this recall.

Part Number Description Qty
31686307 Bracket 1
30640937 Sems Screw 2
989000 Flange Screw 1
988871 Flange Screw 2

 


Removal

Remove battery , refer to:

Removal, replacement and installation

3 – Electrical system
31 – Battery and mounting
311 – battery

 

Fold marked part aside.

Remove the marked part.

 

Remove the cable harness clips.

Fold marked part aside.

 

Remove the screws.

Remove the marked part.

1 . Torque:

M8 , 24 Nm

 

2 . Torque:

Battery box, to Body , 13 Nm

 

Remove the screw.

Fold marked parts aside.

Torque:

M6 , 10 Nm

 

Remove the screw.

Torque:

M6 , 10 Nm

 

Remove the screw.

Torque:

Engine pad, to cross member , 60 Nm

 

Install the Special tool.

Special Tool: T9997503, Lifting eye

Use: Screw M8

 

Install the Special tool.

Special Tool: T9995716, LIFTING BEAM

(ENGINES) USED WITH 2 X 999 5460

Special Tool: T9995460, Lifting hook

Special Tool: T9995642, Hook (Engine lift) B5252T

Special Tool: T9995185, HOOK (LIFTING OUT ENGINE-TO 2810)

Special Tool: T9997503, Lifting eye

 

Caution! Make sure that new bolts and new bracket are installed.

Remove the screws.

Remove the marked part.

1 . Torque:
Console to frame member , 60 Nm

2 . Torque:

Console to frame member M12x110 , 110 Nm

3 . Torque:

Console to cross member , 110 Nm

 

 

Installation

To install, reverse the removal procedure.

 


Chronology :

Condition considered as critical by Critical Concern Management Team 11.03.2021; Field Action decision confirmed by Volvo Car Corporation 11.10.2021; Implementation date 11.11.2021; Condition was detected by Market. Number of vehicle reports with the condition reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning this condition 1

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLVO XC40 2021

 


11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V881-7718.pdf 498.283KB

RCONL-21V881-7718

 


Remedy Instructions and TSB

RCRIT-21V881-4080.pdf 439.971KB

RCRIT-21V881-4080

 


Remedy Instructions and TSB

RCRIT-21V881-3643.pdf 179.202KB

RCRIT-21V881-3643

 


Defect Notice 573 Report

RCLRPT-21V881-7306.PDF 215.552KB

RCLRPT-21V881-7306

 


Remedy Instructions and TSB

RCRIT-21V881-3106.pdf 3335.607KB

RCRIT-21V881-3106

 


Recall Acknowledgement

RCAK-21V881-3367.pdf 645.19KB

RCAK-21V881-3367

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V881-6246.PDF 211.141KB

RCLQRT-21V881-6246

 


Manufacturer Notices(to Dealers,etc) – November 12, 2021 Subject: Recall R10128

RCMN-21V881-4102.pdf 162.765KB

RCMN-21V881-4102

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V881-5995.PDF 211.234KB

RCLQRT-21V881-5995

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V881-6019.PDF 211.317KB

RCLQRT-21V881-6019

 


Recall Quarterly Report #4, 2022-3

RCLQRT-21V881-9838.PDF 211.422KB

RCLQRT-21V881-9838

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V881&docType=RCL

 


 

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