Recall R10100 – Low-Pressure Fuel Pump Can Fail – 2019-2020 Volvo V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, & XC90

SEOCONTENT-START

This notice is sent to you in accordance with the requirements of the National Traffic Motor Vehicle
Safety Act.
Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor
vehicle safety exists in certain model year 2019-2020 60 Series and 90 Series Volvo vehicles.
The reason for Recall R10100:
Volvo Cars investigations have identified that there may be a risk that the 15 Amp fuse for the low-pressure
fuel pump could blow.
After wake-up/pre-run, e.g. unlocking the vehicle, opening the door, or pushing on the brake pedal, the 15
Amp fuse might blow when the Engine Control Module commands shut off of the Fuel Delivery Module due
to an electrical current spike.
A blown fuse will prevent the low-pressure fuel pump to operate. If this should occur, this will lead to
stalling or no start of internal combustion engine increasing the risk of a crash or serious injury. A Driver
Information Module message will also be displayed. Plug in Hybrid Electric Vehicles will be able to either
stop safely or continue to drive as long as the battery charge allows.
Recall action: R10100:
The corrective action is to replace the 15 Amp fuse with a 20 Amp fuse, free of charge.
Please contact your authorized Volvo retailer to schedule an appointment for the repair to be completed.
This procedure will be completed at no cost and can take up to one hour to complete, however due to service
scheduling your Volvo retailer may require your vehicle for a longer period.
NHTSA RECALL 21V-414
YV4102PK5K1475483 R10100061821 527710-01
Volvo A. Owner
13245 Main St.
Any City, US 12345-6789
20
VOLVO CAR USA LLC
PO Box 3757, Highland Park, MI 48203-9984
July 2, 2021
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4102PK5K1475483
Dear Volvo A. Owner,
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the
updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Care Center:
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to
https://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this
recall. If you are unable to have this procedure performed without charge, and within a reasonable period of
time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also
go to their website, https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to
the lessee within ten days.
To learn more about Volvo safety recalls, scan the QR Code below or visit us at:
https://www.volvocars.com/us/own/additional-choices/recall-information
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us.
We apologize for any inconvenience this may cause, and we are working to have this important
Service completed as quickly as possible.
Sincerely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552

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Volvo Car Customer Service QB Instruction VCC-521069-1
Title Fuse Page 1 ( 5 )
Action Replacement Operation number: 97766-2
Issue Date Reason
1 2021-05 First issue
Affected vehicles
Model year Model
2019, 2020 S60 (19-)
2019, 2020 S90 (17-)
2019, 2020 S90L
2019, 2020 V60 (19-)
2019, 2020 V60 Cross Country
(19-)
2019, 2020 V90 (17-)
2019, 2020 V90 Cross Country
2019, 2020 XC60 (18-)
2019, 2020 XC90 (16-)
Materials
Materials Qty. Part No. Notes
Fuse 1.0 31346549
QB Instruction VCC-521069-1 Page 2 ( 5 )
Color symbols
Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
Removal
Disconnect the connector.
Remove the marked part.
QB Instruction VCC-521069-1 Page 3 ( 5 )
Remove the marked part.
Remove the marked part.
QB Instruction VCC-521069-1 Page 4 ( 5 )
Fold the carpet aside.
Alternative 1
Fold marked part aside.
QB Instruction VCC-521069-1 Page 5 ( 5 )
All vehicles
Remove the marked part.
Remove the fuse for the fuel pump (FP).
Reinstall the removed parts in reverse order.

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VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Recall R10100: Pump Electronic Module (PEM) Fuse
MY 2019-2020 S60/V60 Series, S90/V90 Series, XC60 and XC90 vehicles
GROUP:
37
CAT/NO:
R10100
CAR MARKET:
United States and Canada
REVISIONS: ISSUE DATE:
2021-06-07
STATUS DATE:
2021-06-07
Page 1 of 1
“Right first time in Time”
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Reference Bulletins: QB 10100
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch
Recall R10100 on certain model year 2019-2020 S60/V60 Series, S90/V90 Series, XC60 and XC90
vehicles.
Volvo Cars investigations have identified that there may be a risk that the 15A fuse for the low-pressure
fuel pump could blow.
After wake-up/pre-run, e.g. unlocking the vehicle, opening the door, or pushing on the brake pedal, the
15A fuse might blow when the Engine Control Module commands shut off of the Fuel Delivery Module
due to an electrical current spike.
A blown fuse will prevent the low-pressure fuel pump to operate. If this should occur, in the very worst
case, this will lead to stalling or no start of internal combustion engine. A Driver Information Module
message will also be displayed. Plug in Hybrid Electric Vehicles will be able to either stop safely or continue
to drive as long as the battery charge allows.
The corrective action is to replace the 15A fuse with a 20A fuse.
The following part numbers apply:
Part Number Description Qty
31346549 Fuse 1

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VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Recall R10100: Pump Electronic Module (PEM) Fuse Model Year 2019-2020
S60/V60 Series, S90/V90 Series, XC60 and XC90 vehicles
GROUP:
3700
CAT/NO:
R10100
ISSUING DEPARTMENT:
Product, Safety and Compliance
CAR MARKET:
United States and Canada
REVISIONS: ISSUE DATE:
2021-06-09
STATUS DATE:
2021-06-09
Page 1 of 3
“Right first time in Time”
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
A. RECALL R10100 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES
D. PARTS INFORMATION/PARTS RETURN
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. REIMBURSEMENT PROCEDURES & ALLOWANCE
A. RECALL R10100 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to
launch Recall R10100 on certain model year 2019-2020 S60/V60 Series, S90/V90 Series, XC60
and XC90 vehicles.
Volvo Cars investigations have identified that there may be a risk that the 15A fuse for the lowpressure
fuel pump could blow.
After wake-up/pre-run, e.g. unlocking the vehicle, opening the door, or pushing on the brake pedal,
the 15A fuse might blow when the Engine Control Module commands shut off of the Fuel Delivery
Module due to an electrical current spike.
A blown fuse will prevent the low-pressure fuel pump to operate. If this should occur, in the very
worst case, this will lead to stalling or no start of internal combustion engine. A Driver Information
Module message will also be displayed. Plug in Hybrid Electric Vehicles will be able to either stop
safely or continue to drive as long as the battery charge allows.
Page 2 of 3 2021-06-09
Quality Bulletin R10100
The corrective action is to replace the 15A fuse with a 20A fuse.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue, however we encourage customers to contact
their retailers and have this repair completed as soon as possible.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10100 Pump Electric
Module (PEM) Fuse” will appear for eligible vehicles, F4=History from the main Inquiry
menu must be selected to confirm Recall R10100 has not been completed. Eligibility can also
be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
C. PORT VEHICLES
No Port Vehicles are Affected.
D. PARTS / PARTS RETURN
Please refer to Parts Bulletin R10100. No parts to be returned or required for this recall.
E. OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall instructing them
to contact their retailer and request an appointment to have this repair completed.
F. VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a
recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair
immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$21,000 per vehicle. Correct all vehicles in your vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until
the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall
is complete is consistent with our commitment to safety. Additionally, while Federal law does not
prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state
laws and create liability on behalf of the Retailer.
2021-06-09 Page 3 of 3
Quality Bulletin R10100
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. REIMBURSEMENT PROCEDURES & ALLOWNACE
Recall R10100 claims should be submitted using the LONG FORM application only.
Please note two (2) claims may be required to be submitted, as outlined below, when administrative
allowance operation 19119* is applicable.
Claim Type: R10100
Cause Code: 02
CSC Code: XW
Main OP: 97766-2
Failed Part: 31346549
Operation Number Repair Description Qty Labor Time
97766-2 Fuse replace acc. to QB R10100 1 0.1
*If the total labor allowance is equal to 0.1 hours for all repairs to the same vehicle on the same day, a
separate claim must be submitted for operation 19119 for 0.1 hours.
Operation Number Repair Description Qty Labor Time
19119 Administrative Allowance 1 0.1
Please Note: Administrative allowance may only be claimed when the total labor does not exceed 0.1
hours for all repairs, to include but not limited to FSM, CPO, Goodwill, Service Campaigns or Recalls,
on a Repair Order. Claims that do not conform to this policy will be denied.
Labor times provided are current at the time of release and are subject to change: Claims will be paid at
the time in effect on the repair date.

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