January 7, 2021 NHTSA CAMPAIGN NUMBER: 21V001000
A detached SRS control unit can decrease the performance of occupant protection systems such as air bags, seat belts, and high voltage battery disconnect, increasing the risk of injury during a crash.
NHTSA Campaign Number: 21V001
Manufacturer Volvo
Car USA, LLC
Components AIR BAGS, SEAT BELTS
Potential Number of Units Affected 2,883
Summary
Volvo Cars USA, LLC (Volvo Car) is recalling certain 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, and XC90 vehicles. The Supplementary Restraint System (SRS) control unit may not have been properly attached to the car body and may detach during a crash.
Remedy
Volvo Car will notify owners, and dealers will inspect and, as necessary, tighten the SRS control unit mounting screws, free of charge. The recall began February 12, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10068.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volvo has a Recall
| VOLVO CAR
SERVICE AND PARTS BUSINESS | ||||||
| Quality Bulletin | ||||||
| TITLE:
Recall R10068: Control Unit, Model Year 2021 V60 series, | V90 Series, | |||||
| XC60 and XC90 – V60, V60CC, V90, V90CC, XC60, X | C90 | |||||
| GROUP:
8847 | CAT/NO:
R10068 | ISSUING DEPARTMENT:
Product, Safety and Compliance | CAR MARKET:
United States and Canada | |||
| REVISIONS: | ISSUE DATE:
2021-01-07 | STATUS DATE:
2021-01-07 | ||||
| Service Personnel:
Read and initial | SERVICE MANAGER | SERVICE WRITER | WARRANTY ADMINISTRATOR | |||
| Page 1 of 4 | ||||||
“Right first time in Time”
A. RECALL R10068 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES
D. PARTS INFORMATION/PARTS RETURN
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A. RECALL R10068 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10068 on certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.
Volvo has identified that there is a risk of the control unit for the SRS (Supplementary Restraint System) not being attached to the car body according to specifications. If the correct torque is not used and if a fault is detected in the SRS system, it will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.
If the SRS is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.
In a worst-case scenario, there is a risk that the SRS will come loose in a crash and the needed performance might not be achieved in the accident in regard to occupant protection (e.g., activation of devices, airbags, seat belts, high voltage battery disconnect).
The corrective action is to inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque them according to specification.
A total of 2,883 U.S. and 39 Canadian vehicles are eligible for this recall.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue, however we encourage customers to contact their retailer and have this repair completed as soon as possible.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10068 Control Unit” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10068 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall send them to [email protected].
C. PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed as outlined in Step B. above.
D. PARTS / PARTS RETURN
No parts are required for this recall.
E. OWNER NOTIFICATION
An owner notification letter will be sent that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.
F. NEW VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
Corrective Action: Inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque screws to specification according to VIDA 88424-2.
I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10068 claims should be submitted using the LONG FORM application only.
Claim Type: R10068
Cause Code: 02
CSC Code: XW
Main OP: 97738-2
| Operation Number | Repair Description | Qty | Models | Labor Time |
| 97738-2 | Control Module (SRS) Adjust acc. to QB R10068 (According to VIDA 88424-2 | 1 | IC: V60,
XC60, V90, XC90 XC60 | .5* |
| 97738-2 | Control Module (SRS) Adjust acc. to QB R10068 (According to VIDA 88424-2 | 1 | PiH : V60,
XC60 V90 XC90 | .6*
.8* .6* .7* |
* Labor Time are dependent on vehicle type
IC: Internal Combustion
PiH: Plug-in Hybrid
Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
NHTSA RECALL 21V-001
February 15, 2021
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4A22PK5M9999999
Dear Volvo A. Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.
The reason for Recall R10068:
Volvo Cars investigations has identified a problem on certain vehicles, if correct torque is not used on the Supplemental Restraint System (SRS) control unit mounting scews and the SRS control unit is not secured to the car body according to specifications, a fault is detected in the SRS system which will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.
If the SRS is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.
There is a risk that the SRS control unit will come loose in a crash and the needed performance might not be achieved in the accident in regards to occupant protection. Activation of SRS devices; airbags, seat belts, high voltage battery disconnect may be compromised or not function, increasing the risk of injury.
What should you do now?
The corrective action is to take your vehicle to a Volvo retailer to inspect and check the torque of the mounting screws for the SRS Control Unit, and if necessary, re-torque them according to specification, at no cost to you.
This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact Volvo Customer Care Center:
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional–choices/recall–information
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.
Sincerely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552
Vincent D’Auria
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
January 7, 2021
Subject: Recall R10068
TO: All U.S. and Canadian Volvo Retailers
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10068 on certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.
Volvo has identified that there is a risk of the control unit for the SRS (Supplementary Restraint System) not being attached to the car body according to specifications. If the correct torque is not used and if a fault is detected in the SRS system, it will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.
If the SRS control unit is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.
In a worst-case scenario, there is a risk that the SRS control unit will come loose in a crash and the needed performance might not be achieved in the accident in regard to occupant protection (e.g., activation of devices, airbags, seat belts, high voltage battery disconnect).
The corrective action is to inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque them according to specification.
A total of 2,883 U.S. and 39 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10068 Control Unit” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10068 has not been completed. Eligibility can also be confirmed in TIE.
- Recall R10068 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected].
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.
PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed.
PARTS / PARTS RETURN
No parts required for this recall.
CLAIM SUBMISSION
Please refer to the claim submission information in the Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004
[email protected]
6 Affected Products
Vehicles
9 Associated Documents
Recall Acknowledgement
RCAK-21V001-4515.pdf 244.177KB
Defect Notice 573 Report
RCLRPT-21V001-1603.PDF 218.111KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V001-3104.pdf 589.451KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V001-7705.PDF 211.125KB
Manufacturer Notices(to Dealers,etc) – January 7, 2021 Subject: Recall R10068
Recall Quarterly Report #2, 2021-2
RCLQRT-21V001-1609.PDF 211.226KB
Remedy Instructions and TSB
RCRIT-21V001-0835.pdf 419.159KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V001-9821.PDF 211.311KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V001-7198.PDF 211.424KB
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