R89910: Tailgate Lift Arms (Drive Units) – 2018-2019 Volvo XC60

January 18, 2019 NHTSA CAMPAIGN NUMBER: 19V046000

Tailgate Lifting Arms may Freeze and Separate

If the tailgate lifting arms separate, the arms could project rearward with significant force, increasing the risk of injury.

 

NHTSA Campaign Number: 19V046

Manufacturer Volvo Car USA LLC

Components STRUCTURE

Potential Number of Units Affected 45,990

 

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2018-2019 Volvo XC60 vehicles. Under certain conditions and cold temperatures, the tailgate lifting arms may freeze which may cause the lifting arms to separate from the vehicle.

 

Remedy

Volvo has notified owners, and dealers will replace the tailgate lift arms with an improved designed, free of charge. An interim notification was mailed on February 26, 2019 to notify owners of the issue. A second letter will be sent once remedy parts are available. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R89910.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall


Recall R89910: Tailgate Lift Arms (Drive Units)

 

MODEL YEAR 2018 – 2019
MODEL: XC60
DATE: 01/18/19
MARKET – U.S. AND CANADA
ISSUING DEPARTMENT: WARRANTY

 

BULLETIN REFERENCE PB 83-R89910
A. RECALL R89910 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE

 

A. RECALL R89910 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R89910 on certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated Tailgate (POT).

Volvo has identified that the tailgate lifting arms (drive units) under certain conditions and cold temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms. In worst case scenario, this may result in complete separation of tailgate lifting arms with spring detaching and projecting in a rearward direction with significant force resulting in risk for personal injury.

The corrective action is replacement of the tailgate lifting arms with an improved design part.

A total of 43,150 U.S. and 3,728 Canadian vehicles are eligible for this recall.

 

PARTS AVAILABILITY

Parts availability is very limited at this time. Please refer to the attached Parts Bulletin for the latest parts information.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

If your customer experiences noise or have separation of the tailgate lifting arms when operating the tailgate, or in the event of the tailgate lifting arms being bent or the tailgate doesn’t close properly, they should not open or close the tailgate.

If your customer does not have any of the above described symptoms, they can use the tailgate until they receive a second notification letter that will instruct them to schedule an appointment with their Volvo retailer for this repair.

 

B. VEHICLES INVOLVED

NOTE:  RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO  BEGINNING THE REPAIR FOR THIS RECALL. 

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Vehicle Warranty where the message “Recall R89910 Tailgate Lift Arms” will appear for eligible vehicles or check eligibility in TIE.

 

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.

All open Recall, Service Campaign or Service Action repairs must be completed.

If you have any questions concerning this recall send them to [email protected]

 

C. PARTS / PARTS RETURN 

Please refer to Parts Bulletin 83-R89910.

No parts will need to be returned to the Technical Material Analysis department.

 

PORT VEHICLES

All vehicles from the ports must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.

 

D. OWNER NOTIFICATION

A first owner notification letter will be sent out immediately that will notify the owner of this recall and the lack of available parts at this time. When parts availability improves, a second letter will be mailed to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

E. VEHICLES in RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R89910 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

 

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R89910
Cause Code: 02
CSC Code: XW
Main OP: 97627
Failed Part: 32136006

 

REPLACE TAILGATE LIFT ARMS ONLY

Operation
Number
Repair Description Qty Labor
Time
97627 Replace Tailgate Lift Arms (2) 1 0.4

 

REPLACE BENT TAILGATE LIFT ARMS ONLY

Operation
Number
Repair Description Qty Labor
Time
97627 Replace Tailgate Lift Arms (2) 1 0.4
97628 Controlled Dismantling of Bent Arms 1 0.3

May 20, 2019

NHTSA RECALL 19V046

 

IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: AB1C23DE4F5678901

 

Dear Volvo Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2018 – 2019 XC60 vehicles equipped with a Power Operated Tailgate.

 

The reason for Recall R89910:

Volvo Cars investigations have identified that the tailgate lifting arms under certain conditions and cold temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions, with risk of separation of the tailgate lifting arms.

In certain cases this may result in complete separation of tailgate lifting arms, with the spring detaching and projecting in a rearward direction with significant force resulting in the risk of personal injury.

Your authorized Volvo retailer will replace the tailgate lifting arms with an improved design part at no cost to you.

 

What you need to do: 

Please contact your authorized Volvo retailer for an appointment to complete this recall at no cost to you. This recall repair can take up to 1.0 hour to complete.  However, the time your Volvo retailer requires to service your vehicle may be slightly longer depending on the vehicle.

If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to the Volvo Customer Care Center contact information in this letter.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

 

Please contact: 

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to http://volvocars.us/support.

 

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

 

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, http://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.

 

Sincerely,

 

Bill Casey
Director Customer Care


2 Affected Products

Vehicle

MAKE MODEL YEAR
VOLVO XC60 2018-2019

12 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-19V046-2492.PDF 216.044KB

Download (PDF, 211KB)


Recall 573 Report – AMENDMENT 2

RCLRPT-19V046-6122.PDF 216.049KB

Download (PDF, 211KB)


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V046-5859.pdf 238.331KB

Download (PDF, 233KB)


Manufacturer Notices(to Dealers,etc) – January 18, 2019 – Subject: Recall R89910

RCMN-19V046-4343.pdf 1068.984KB

Download (PDF, 1.02MB)


Remedy Instructions and TSB

RCRIT-19V046-5796.pdf 33.35KB

Download (PDF, 33KB)


Remedy Instructions and TSB

RCRIT-19V046-1857.pdf 21.062KB

Download (PDF, 21KB)


Remedy Instructions and TSB

RCRIT-19V046-5127.pdf 370.764KB

Download (PDF, 362KB)


Defect Notice 573 Report

RCLRPT-19V046-5638.PDF 216.045KB

Download (PDF, 211KB)


Recall Acknowledgement

RCAK-19V046-1447.pdf 246.219KB

Download (PDF, 240KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V046-9873.pdf 161.218KB

Download (PDF, 157KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V046-7542.pdf 526.736KB

Download (PDF, 514KB)


Recall Quarterly Report #1, 2019-2

RCLQRT-19V046-5319.PDF 211.15KB

Download (PDF, 206KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V046&docType=RCL



 


 

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Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

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