R10068 – SRS Control Unit Can Detach – 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, & XC90

January 7, 2021 NHTSA CAMPAIGN NUMBER: 21V001000

SRS Control Unit Can Detach

A detached SRS control unit can decrease the performance of occupant protection systems such as air bags, seat belts, and high voltage battery disconnect, increasing the risk of injury during a crash.

 

NHTSA Campaign Number: 21V001

Manufacturer Volvo Car USA, LLC

Components AIR BAGS, SEAT BELTS

Potential Number of Units Affected 2,883

 

Summary

Volvo Cars USA, LLC (Volvo Car) is recalling certain 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, and XC90 vehicles. The Supplementary Restraint System (SRS) control unit may not have been properly attached to the car body and may detach during a crash.

 

Remedy

Volvo Car will notify owners, and dealers will inspect and, as necessary, tighten the SRS control unit mounting screws, free of charge. The recall began February 12, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10068.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall

 


VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Recall R10068: Control Unit, Model Year 2021 V60 series,

V90 Series, 
XC60 and XC90V60, V60CC, V90, V90CC, XC60, X C90
GROUP:

8847 

CAT/NO:

R10068

ISSUING DEPARTMENT:

Product, Safety and Compliance

CAR MARKET:

United States and Canada

REVISIONS: ISSUE DATE:

2021-01-07

STATUS DATE:

2021-01-07

Service Personnel:

Read and initial

SERVICE MANAGER SERVICE WRITER WARRANTY ADMINISTRATOR
Page 1 of 4

 

“Right first time in Time”

 

A. RECALL R10068 DESCRIPTION

B. VEHICLES INVOLVED

C. PORT VEHICLES

D. PARTS INFORMATION/PARTS RETURN

E. OWNER NOTIFICATION

F. VEHICLES IN RETAILER INVENTORY

G. RETAILER RESPONSIBILITY

H. TECHNICIAN COMPETENCY REQUIREMENT

I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE

 

A. RECALL R10068 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10068 on certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.

Volvo has identified that there is a risk of the control unit for the SRS (Supplementary Restraint System) not being attached to the car body according to specifications. If the correct torque is not used and if a fault is detected in the SRS system, it will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.

If the SRS is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.

In a worst-case scenario, there is a risk that the SRS will come loose in a crash and the needed performance might not be achieved in the accident in regard to occupant protection (e.g., activation of devices, airbags, seat belts, high voltage battery disconnect).

The corrective action is to inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque them according to specification.

A total of 2,883 U.S. and 39 Canadian vehicles are eligible for this recall.

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue, however we encourage customers to contact their retailer and have this repair completed as soon as possible.

 

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10068 Control Unit” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10068 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall send them to recall@volvocars.com.

 

C. PORT VEHICLES

NOT all eligible vehicles arriving from the ports will have this recall completed.  Vehicle eligibility must be confirmed as outlined in Step B. above.

 

D. PARTS / PARTS RETURN

No parts are required for this recall.

 

E. OWNER NOTIFICATION

An owner notification letter will be sent that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

F. NEW VEHICLES IN RETAILER INVENTORY

New Vehicles in Retailer Inventory

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.

Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

G. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

Corrective Action: Inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque screws to specification according to VIDA 88424-2.

 

I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE

Recall R10068 claims should be submitted using the LONG FORM application only.

Claim Type: R10068   

Cause Code: 02  

CSC Code:  XW 

Main OP: 97738-2  

 

Operation Number Repair Description Qty Models Labor Time
97738-2   Control Module (SRS) Adjust acc. to QB R10068 (According to VIDA 88424-2 1 IC: V60,

XC60, V90,

XC90

XC60

.5*
97738-2 Control Module (SRS) Adjust acc. to QB R10068 (According to VIDA 88424-2 1 PiH : V60,

XC60

V90

XC90

.6*

.8*

.6*

.7*

 

* Labor Time are dependent on vehicle type

IC: Internal Combustion 

PiH: Plug-in Hybrid

Labor times provided are current at the time of release and are subject to change:  Claims will be paid at the time in effect on the repair date.

 


NHTSA RECALL 21V-001

 

 February 15, 2021

 

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4A22PK5M9999999

 

 Dear Volvo A. Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.

 

The reason for Recall R10068:

Volvo Cars investigations has identified a problem on certain vehicles, if correct torque is not used on the Supplemental Restraint System (SRS) control unit mounting scews and the SRS control unit is not secured to the car body according to specifications, a fault is detected in the SRS system which will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.

If the SRS is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.

There is a risk that the SRS control unit will come loose in a crash and the needed performance might not be achieved in the accident in regards to occupant protection.   Activation of SRS devices; airbags, seat belts, high voltage battery disconnect may be compromised or not function, increasing the risk of injury.

 

What should you do now?

The corrective action is to take your vehicle to a Volvo retailer to inspect and check the torque of the mounting  screws for the SRS Control Unit, and if necessary, re-torque them according to specification, at no cost to you.

This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

 

Please contact:

If you have any questions, please contact Volvo Customer Care Center:

1800 Volvo Place
Mahwah, NJ 07430

 

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

 

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

 

Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://----escape_sem_autolink_uri:c7920ef461a001b6112b543608733df4----choices/recallinformation

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.

 

Sincerely,

 

Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552

 


Vincent D’Auria

Senior Manager Product, Safety & Compliance – Regulatory & Compliance

 

January 7, 2021
Subject: Recall R10068
TO: All U.S. and Canadian Volvo Retailers

 

NEW VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.

Correct all vehicles in your new vehicle inventory before delivery.

 

USED VEHICLES IN RETAILER INVENTORY

VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.

Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

When will this be resolved?

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10068 on certain model year 2021 V60 Series, V90 Series, XC60 and XC90 vehicles.

 

Volvo has identified that there is a risk of the control unit for the SRS (Supplementary Restraint System) not being attached to the car body according to specifications. If the correct torque is not used and if a fault is detected in the SRS system, it will trigger the SRS warning lamp and a text message “Service Urgent” is displayed.

 

If the SRS control unit is not grounded properly this will have a negative effect on other Electronic Control Units which could possibly set additional Diagnostic Trouble Codes.

 

In a worst-case scenario, there is a risk that the SRS control unit will come loose in a crash and the needed performance might not be achieved in the accident in regard to occupant protection (e.g., activation of devices, airbags, seat belts, high voltage battery disconnect).

 

The corrective action is to inspect and check the torque of the mounting screws for the SRS crash sensor, and if necessary, re-torque them according to specification.

 

A total of 2,883 U.S. and 39 Canadian vehicles are eligible for this recall.

 

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10068 Control Unit” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10068 has not been completed. Eligibility can also be confirmed in TIE.
  • Recall R10068 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.

 

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.  All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

PORT VEHICLES

NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed.

 

PARTS / PARTS RETURN

No parts required for this recall.

 

CLAIM SUBMISSION

Please refer to the claim submission information in the Quality Bulletin.

 

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.

If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.

 

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,

 

Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004
vincent.dauria@volvocars.com

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO V60 2021
VOLVO V60CC 2021
VOLVO V90 2021
VOLVO V90CC 2021
VOLVO XC60 2021
VOLVO XC90 2021

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V001-4515.pdf 244.177KB

RCAK-21V001-4515

 


Defect Notice 573 Report

RCLRPT-21V001-1603.PDF 218.111KB

RCLRPT-21V001-1603

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V001-3104.pdf 589.451KB

RCONL-21V001-3104

 


Recall Quarterly Report #1, 2021-1

RCLQRT-21V001-7705.PDF 211.125KB

RCLQRT-21V001-7705

 


Manufacturer Notices(to Dealers,etc) – January 7, 2021 Subject: Recall R10068

RCMN-21V001-5976.pdf 84.971KB

RCMN-21V001-5976

 


Recall Quarterly Report #2, 2021-2

RCLQRT-21V001-1609.PDF 211.226KB

RCLQRT-21V001-1609

 


Remedy Instructions and TSB

RCRIT-21V001-0835.pdf 419.159KB

RCRIT-21V001-0835

 


Recall Quarterly Report #3, 2021-3

RCLQRT-21V001-9821.PDF 211.311KB

RCLQRT-21V001-9821

 


Recall Quarterly Report #4, 2021-4

RCLQRT-21V001-7198.PDF 211.424KB

RCLQRT-21V001-7198

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V001&docType=RCL

 


 

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SaleBestseller No. 9
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner,Car Diagnostic Scanner for Cars
  • 🔔【Easy to Use--Work out of box】+【FOXWELL 2022 New Version】 FOXWELL NT604 Elite scan tool is the 2022 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
  • 🍎【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your lovely cars and pinpoint the problem for you, which saves time and money for you. It will turn off the warning light for you after you fix the problem, making you to know more about your cars and do your own repair.
  • 🥑【2 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100 USD), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual emission test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 🍓【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your VIN and vehicle info rapidly, no need to take time to find your VIN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • 🥝【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
Bestseller No. 10
FOXWELL NT630 Plus OBD2 Scanner ABS Scan Tool Airbag Scanner with ABS Auto Bleeding & Bidirectional Control, SRS ABS Code Reader Car Diagnostic Tool for VSA Airbag Light Reset & SAS Calibration
  • 🥇【WORTH THE MONEY】Comprehensive ABS Airbag SRS Scanner: 1️⃣ABS Airbag Scan Tools: ABS Scanner Bleeder+ All-round diagnosis for ABS/SRS/Airbag; 2️⃣Sensor Reset Tool: Reset & Calibrate ABS VSA SRS Airbag SAS Sensors after maintenance; 3️⃣Bidirectional Scan Tool: Activate and commend ABS/SRS/Airbag components. 4️⃣Powerful OBD2 Scanners: Diagnose all obd2 functions for 12v vehicles after 1996. 👉TIPS: The abs scanner can NOT clear airbag crash data or collision data. NOT support programming/coding.
  • 🎃【ABS BLEED SCAN TOOL, SAVING THOUSANDS FROM DEALSHIPS】Own a foxwell obd2 scanner with abs auto bleed function is so valuable instead high cost from the dealships. 👉Note: Only works on the vehicles have auto abs bleeding. The air will get inside when replace components such as calipers, wheel cylinders, the master cylinder, brake lines or hoses. This abs auto bleed scan tool will help bleed the brake, cycling the pump and valves to get a firm brake pedal and keep a safety driving on the road.
  • 🚦【ALL FUNCTIONS FOR ABS VSA SRS AIRBAG】Do more for ABS VSA SRS Airbag system not just reading/clearing codes like other scan tools do. The abs scanner airbag code reader is born to solve issues when the warning light(MIL) was on. Diagnoses, pin-points the problem down and tells you which sensor was bad that caused the problem, no need to replace one by one. NT630 plus will reset/calibrate the new sensor after replacement. Finally turning off the warning lights and keeping all to running well.
  • 👍【ABS SRS BIDIRECTIONAL SCAN TOOL, PAYS FOR ITSELF AFTER ONE USE】The abs code reader scan tool allows you to control the ABS/Airbag system and components to test which part was bad, including Auto Bleed Test/ Setup SDM Serial Number/ ABS Manual Control Tests/ ABS Motor Test/ ABS Version Test/ Actuator Tests, etc. To make sure the abs scanner tool will run more smoothly, please confirm if the NT630 plus will cover your vehicle before purchase via Amazon messages.
  • ⛳【REFUSE ANNUAL INSPECTION FAILURE】This NT630 obd2 scanner diagnostic tool will scan all of your obd2 modules, show you the I/M readiness status before the annual inspection. Monitoring the engine’s health, locate bad sensors, which cylinder was misfire and more engine’s faults. Guide you to do the maintenance work to make it safety driving again or to replace a new car. Reducing the potential driving risk and keep a great status for a safety journey.

Last update on 2022-10-04 / Affiliate links / Images from Amazon Product Advertising API

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